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Amazon will end support for its Chime video-conferencing software next year.
The company stopped accepting new customers on Feb. 19. Existing customers, however, can continue using the app's services—including Business Calling, scheduling and hosting meetings, and adding and managing users—until Feb. 20, 2026.
Amazon will also stop using Chime for its internal meetings. According to a memo viewed by Business Insider, Chime will be replaced by Zoom at Amazon offices.
“When we decide to retire a service or feature, it is typically because we’ve introduced something better or our partners offer a solution that is a good fit for our customers as well as our own employees,” Amazon tells BI. “In Chime’s case, its use outside of Amazon was limited, and our partners offer great collaboration solutions, so we will lean into those.”
Amazon Chime launched in 2017. When we reviewed it back then, we found it to be an “app in progress” that was “not ready for the major leagues just yet.”
News about Chime’s retirement follows Amazon’s decision to shut down the Amazon Appstore app for Android devices to focus its “efforts on the Appstore experience on our own devices," like Fire TVs and Fire Tablets.