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PSA: You Can Say No to Face Scans for Airplane Boarding

Gate agents may not tell you this, but you don't have to have your face scanned to board a US domestic flight—and you won't cause a scene for saying no.

 & Jill Duffy Contributor

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"Attention passengers. As part of our boarding process today, you won't scan your boarding pass. Instead, remove any face covering you may be wearing and look into the camera next to the gate, which will scan your face. That will identify you for boarding."

Wait. What?

I was waiting to board a US domestic flight on Delta out of Atlanta when I heard that announcement. Delta has been testing face scan boarding since 2018, according to The New York Times, but it was the first time I had encountered it. The gate agent repeated the information at least twice more, but with no further detail. 

Before I rant and rave about all the reasons the announcement was so problematic or why the casual use of facial recognition technology is the biggest mistake being made with technology today, let me cut to the chase and tell you the two most important things:

  1. You can opt out of using facial recognition technology for boarding a flight, at least in the United States. Boarding a flight and crossing a border are not the same, however, which I'll get into later.
  2. If you opt out, it is no big deal. It doesn't cause a scene. It doesn't hold up the line. You get checked in and board with the same speed it takes to scan your face.

Now, back to my rant. 


No One Explained Face Scanning Is Optional

When I heard this announcement before boarding my flight, I was both appalled and angry for a few reasons. What infuriated me most was that the gate agent didn't say that face scanning was optional. She never said it was mandatory either, but the tone was, this is what we're doing.

In airports, we tend to do what we're told, like take off our shoes and throw out a perfectly good bottle of moisturizer because it's 3.5 ounces. We all know that if you don't follow the rules, you could get pulled aside, hassled, detained, or worse.

About Our Expert

Jill Duffy

Jill Duffy

Contributor

My Experience

I'm an expert in software and work-related issues, and I have been contributing to PCMag since 2011. I launched the column Get Organized in 2012 and ran it through 2024, offering advice on how to manage all the devices, apps, digital photos, email, and other technology that can make you feel overwhelmed. That column turned into the book Get Organized: How to Clean Up Your Messy Digital Life. I was also the first product reviewer at PCMag to test fitness gadgets, including everything from early Fitbits to smart bras.

Currently, I'm passionate about the meaning of work and work culture, and I enjoy writing about how managers and employees can communicate better, with or without software. My most recent book is The Everything Guide to Remote Work. I also love a good workplace drama. 

In addition to writing about work, I cover online education, focusing on learning for personal enrichment and skills development. I have a soft spot for really good language-learning software. Although I grew up speaking only English, some twists and turns in life led me to learn Spanish, Romanian, and a bit of American Sign Language. I've studied at the university level, as well as at the Foreign Service Institute, where US diplomats and ambassadors learn languages.

My writing has also appeared in WIRED, the BBC, Gloria, Refinery29, and Popular Science, among other publications.

Follow me on Mastodon.

The Technology I Use

Squeezing every last bit of usage out of the devices I already own is the only way I can tolerate my personal consumption. In other words, I do not own the latest cutting-edge technology. I buy things that will last and try to take care of them.

My life is organized by Todoist, and my notes live in Joplin. Where would I be without Dashlane as my password manager? Probably locked out of all my many online accounts—I have more than 1,000 of them.

When I share my contact information, it's an excruciatingly long list of phone numbers, messaging apps, and email addresses, because it's essential to stay flexible while also remaining somewhat mysterious.

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