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PSA: If You Get a 'Best Buy Gift Card' on a USB Drive in the Mail, Don't Plug It Into Your PC

Trustwave has uncovered an incident where a hacker mailed a malicious USB stick to a victim on the pretense the thumb drive was part of a Best Buy gift card offer. In reality, the thumb drive was full of malware.

 & Michael Kan Principal Reporter

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A security firm has uncovered a rare attempt to hack a Windows computer that involved mailing the user a malware-laden USB thumb drive. 

The mysterious hacker did so by pretending the USB thumb drive was part of a $50 gift card offer from Best Buy, according to Trustwave, which obtained the letter from a company client. The letter was mailed in February, and thanks the recipient for being a long-time customer. 


The letter from the hacker

“Included in this letter is seemingly a USB drive that claims to contain a list of items to spend on,” company researchers Alejandro Baca and Rodel Mendrez wrote in a post on Thursday. 

The USB thumb drive looks fairly ordinary. But according to Trustwave, it’s actually been designed to deliver malicious code that can hijack a Windows system. The thumb drive can do this because it’s been programmed to emulate a USB-connected keyboard. “Since PCs trust keyboard USB devices by default, once it is plugged in, the keyboard emulator can automatically inject malicious commands,” the researchers wrote. 

A Google search of a code on the USB thumb drive that reads “HW-374” also revealed a Taiwanese e-commerce site has been selling the devices for as little as $7.   


The Taiwanese e-commerce site

Trustwave’s researchers then examined the USB thumb stick’s behavior by connecting it to a test laptop isolated from the internet. As suspected, the drive did deliver a malicious payload by using a Powershell command, which will manipulate the PC to secretly download more computer code.

As this all happens, the computer will be tricked to display a message that claims the USB drive has malfunctioned, (and thus no free gifts from Best Buy). But in reality, the thumb drive is secretly hijacking the computer to link up with the hacker’s command and control server. 

In return, the command and control server will send malicious Javascript code to the victim's PC. “The JScript code could be anything. But when we decoded it, it reveals a code that gathers system information from the infected host,” the researchers wrote. By gathering the system information, the hacker can conduct reconnaissance to find out the best ways to exploit the victim's PC, which will likely result in the computer getting infested with various kinds of malware. 


The attack flow

For years, the IT security community has warned that hackers can weaponize USB thumb drives to spread malware. The good news is that the attacks have been quite rare, and generally confined to state-sponsored spies targeting industrial systems. However, the findings from Trustwave show how relatively cheap it can be for a hacker to carry out the same attack through the mail. 

Fortunately, the original recipient who received the Best Buy gift offer never plugged in the USB drive. Nevertheless, the same scheme could end up fooling others. 

“Since USB devices are ubiquitous, used, and seen everywhere, some consider them innocuous and safe. Others can be very curious about the contents of an unknown USB device,” they wrote. “If this story teaches us anything, it's that one should never trust such a device.”

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About Our Expert

Michael Kan

Michael Kan

Principal Reporter

My Experience

I've been a journalist for over 15 years. I got my start as a schools and cities reporter in Kansas City and joined PCMag in 2017, where I cover satellite internet services, cybersecurity, PC hardware, and more. I'm currently based in San Francisco, but previously spent over five years in China, covering the country's technology sector.

Since 2020, I've covered the launch and explosive growth of SpaceX's Starlink satellite internet service, writing 600+ stories on availability and feature launches, but also the regulatory battles over the expansion of satellite constellations, fights with rival providers like AST SpaceMobile and Amazon, and the effort to expand into satellite-based mobile service. I've combed through FCC filings for the latest news and driven to remote corners of California to test Starlink's cellular service.

I also cover cyber threats, from ransomware gangs to the emergence of AI-based malware. In 2024 and 2025, the FTC forced Avast to pay consumers $16.5 million for secretly harvesting and selling their personal information to third-party clients, as revealed in my joint investigation with Motherboard.

I also cover the PC graphics card market. Pandemic-era shortages led me to camp out in front of a Best Buy to get an RTX 3000. I'm now following how the AI-driven memory shortage is impacting the entire consumer electronics market. I'm always eager to learn more, so please jump in the comments with feedback and send me tips.

The Best Tech I've Had:

  • My first video game console: a Nintendo Famicom
  • I loved my Sega Saturn despite PlayStation's popularity.
  • The iPod Video I received as a gift in college
  • Xbox 360 FTW
  • The Galaxy Nexus was the first smartphone I was proud to own.
  • The PC desktop I built in 2013, which still works to this day.

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