Pros & Cons
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- Straightforward interface
- Top-notch customization options
- Includes billing, invoicing, and proofing capabilities
- Free tier available
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- Paid plans are expensive
Teamwork Specs
| Billing and Invoicing | |
| Budgeting | |
| Customizable Roles/Permissions | |
| Dependencies | |
| Free Version Available | |
| Gantt Charts | |
| Guest/Client Access | |
| In-App Task Timer | |
| Markup Tools | |
| Number of Projects in Free Account | 5 |
| Price Per Person Per Month | 10.99 |
| Resource Management | |
| Storage Included at Price Listed | 100GB |
| Storage Space for Free Accounts | 100MB |
| Time Estimates |
Teamwork is a flexible project management app designed to adapt to the way you work, thanks to its intuitive and highly customizable interface. It also offers robust billing, invoicing, and proofing tools, making it especially well-suited for teams that work closely with clients. Teamwork is available with a free plan, and while its paid tiers are priced toward the higher end, they deliver strong value given the depth and quality of features included. For these reasons, Teamwork earns our Editors’ Choice award for project management apps, alongside GanttPro for beginners and Zoho Projects for growing teams.
Pricing: A Plan for Everyone
Teamwork has three primary plans (Free, Deliver, and Grow), along with two others (Scale and Enterprise) that require custom pricing. A 30-day trial is available for all except the Enterprise plan; no payment information is required to sign up.
The Free plan offers limited features, and Teamwork recommends it only for small teams that are just getting started with project management. You get access to Teamwork’s AI features, a few integrations, up to five projects and users, and 100 automation actions per month. The Free plan also includes billing, invoicing, proofing, and time tracking capabilities, along with Teamwork’s full suite of project views. For the full list of each plan’s features, as well as in-depth comparisons between them, check out Teamwork’s dedicated page.
Deliver ($10.99 per user per month, billed annually) is Teamwork’s introductory paid plan. It includes everything in the free plan, as well as the ability to form teams, get project health and status reports, and submit intake forms. You also get support for more integrations, 100GB of storage, 300 projects, and 5,000 automation actions per month, alongside other benefits.
The Grow ($19.99 per user per month, billed annually) app is suitable for managing complex, client-facing projects. It includes everything in Deliver, alongside a HubSpot integration, more advanced reports, support for up to 600 projects, a workload resource planner, 250GB of storage, and 20,000 automation actions per month, among tons of other features. For this review, I tested the Grow plan.
Scale includes everything in Grow, as well as additional features such as profitability reports, resource scheduling, and a massive 100,000 automation actions per month, among others. Enterprise includes everything in Scale, along with an advanced security add-on for SSO functionality, an increased API limit, premium support, and more.
Teamwork compares well with other project management apps, but it's not the most affordable option I've tried. Zoho Projects ($4 per user per month, billed annually) and GanttPro's ($7 per user per month, billed annually) entry-level paid plans are both more affordable. Zoho Projects also includes a free version. Smartsheet's paid plans (starting at $9 per user per month, billed annually) cost about the same as Teamworks', but it lacks a free version and has inconvenient team size restrictions.
Interface and Ease of Use: Get Up and Running Quickly
To get started with Teamwork, you need to sign up for a free account or a trial of a premium plan. You can use Teamwork on the web or via desktop (macOS and Windows) and mobile (Android and iOS) apps. The setup process is easy and fast, and I appreciate how Teamwork lets you choose your default view during setup.
(Credit: Teamwork/PCMag)Among project management apps, Teamwork stands out for its clean design and approachable user experience. You start on your Home page, which displays your calendar, inbox, tasks, and timesheet by default. However, you can add more tabs, such as those for your projects. A search function is at the top of the menu on the left side. You can access your projects and Teamwork’s time tracking feature in the middle of the menu under the Manage heading by default. Teamwork allows you to pin (or unpin) everything from a budget page to a reports page right here. At the bottom of the menu, you can see items you have recently viewed.
I appreciate not only the modularity of Teamwork’s interface, but how it doesn’t overstuff it by default, thus allowing you to scale up its functionality organically. Helpful contextual pop-ups, alongside access to a wide variety of support documentation and videos from Teamwork Academy, make it easy to understand how to best use Teamwork’s tools, even if you’re unfamiliar with project management. Alternatively, you can open a support ticket at any time if you need assistance. The Teamwork Enterprise plan includes a dedicated customer success manager.
Managing Projects: Endlessly Customizable
Before you can manage a project, you need to first create one from a large variety of customizable templates or from scratch. Alternatively, you can turn to Teamwork’s AI project wizard, which creates a template based on your description. This tool works well enough as a starting point, but I recommend reviewing the prebuilt templates first, as they’re generally more robust than what the wizard creates.
(Credit: Teamwork/PCMag)When you open a project, tabs at the top of the screen allow you to change views, view your budget, open related messages, access any associated files, track time, and more. Depending on the tab, you may also see sub-tabs. For example, the Finance tab houses, in menu order, the Budgets, Rates, Time, Expenses, and Invoices sub-tabs. Project view options include dashboard, Gantt chart, Kanban board, list, table, and timeline.
In testing, I created an editorial calendar project to manage the workload of a writing team. I opted for the table view, adding columns for assignee, due date, editor, priority, status, tags, and task name. Opening a task allows you to add subtasks, so I included ones for brainstorming, editing, inserting art, publishing, and writing. Making a workable, albeit somewhat bare-bones, management platform for a writing staff took me just a few minutes.
You can manipulate projects in more advanced ways, too. For example, you can add dependencies and proofs to tasks. In just a couple of clicks, I was able to create a Review task and an Add to Buying Guide task, making the latter dependent on the former. Furthermore, I could add the draft of the review as proof for the review task. Teamwork’s robust customization potential enables you to view and manage projects and tasks in any way you prefer.
Beyond the basics, you can track time with Teamwork, as well as manage workloads. You can start a timer within Teamwork’s Time tab to track how long you work on a task or manually fill in a timesheet after the fact. The Workload tab allows you to view team members’ daily schedules based on the estimated time to complete tasks versus how many hours they work per week. This makes it easy to allocate tasks without overloading anyone.
Teamwork also allows you to create forms directly within projects. You can customize your forms with a wide variety of formatting options, headers, and pages, which is more than enough to create a basic intake form or survey. It’s not as advanced as a dedicated form-building platform, such as Jotform, but in most cases, you won’t need that level of depth, anyway.
Billing and Invoicing: Straightforward Tools
Not every project management app includes billing and invoicing support, but Teamwork does. It also integrates with third-party apps, such as Xero, if those work better for you.
Teamwork’s solution is approachable: Simply open the Finance tab within a project and then the Invoices sub-tab. Here, you can create an invoice by clicking the Add Invoice button.
When creating an invoice, you can add billable time based on the time you log in Teamwork’s Time tab, or you can add billable time manually. Additionally, you can add expenses to your invoice. You can categorize the items on your invoice any way you’d like, as well as add notes to them alongside invoice IDs to keep things organized.
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Ultimately, Teamwork isn’t going to replace a dedicated billing and invoicing app, but, like with its form creation tools, its tools are deep enough to handle simple billing and invoicing needs.
Dashboards and Reports: Monitor Every Detail
Teamwork gives you two primary ways to track progress: dashboards and reports. Dashboards are pretty straightforward. Each project has a dashboard tab accessible at the top of the screen, which features various widgets that display the project's status. For example, you can see how many tasks are complete, what's left of a project’s budget, and the overall activity within a project, among other things.
(Credit: Teamwork/PCMag)For more in-depth tracking, Teamwork has reports. 13 premade reports are available, although two are exclusive to the Scale plan and above. These encompass budget insights, estimated versus logged time per task, expense summary, invoice status, logged time per project, logged time per user, planned versus actual, project health, task completion per user, time, and utilization. Each report features a suitable interface, allowing you to filter and search reports as needed.
If none of Teamwork’s premade reports work for you, you can create a custom one. Doing so allows you to assign permissions, engage filters, select the values you want to track, and set up relevant time periods. For my editorial calendar project, I created a report that tracked overdue tasks and task completion in under a minute.
Automations: Eliminate Repetition With Ease
For repetitive tasks, Teamwork has automations. Like other project management apps, automations in Teamwork are ‘if this, then that’ statements. A wide range of premade automations is available in the Automations tab, which you can then customize. Otherwise, you can create custom automations by choosing an action, relevant people, time, and a trigger. You can also add conditions to triggers and stack multiple actions on top of each other.
For example, I created an automation that triggers whenever someone adds a task to my editorial calendar project, provided it is of high priority. I set the action to notify task assignees, and I added a second action to notify the project owner. This automatically keeps both team members and the manager informed whenever someone assigns a high-priority task. Teamwork even provided a box for me to check that skips these actions if the person who triggers the notification is the one who the automation would notify. That keeps notifications to a minimum.
It may take some time to configure all the automations you want for a project, but setting each one up is straightforward. Considering how many premade automations are available, you don’t have to worry about creating too many yourself, either. Once all the automations you want are active, they will save you significant amounts of time on repetitive tasks.
Communication and Collaboration: Keep in Constant Contact
It’s unlikely that your organization will use only the communication features of a project management app, but they can still make life a lot easier. Communication on Teamwork is similar to other project management apps, but nothing is missing. You can comment on tasks or projects directly as well as chat with team members via a built-in messaging system. This system encompasses not only direct messages but also project-wide channels, making it easy to stay in contact with groups and individuals.
Make no mistake, Teamwork’s messaging system isn’t a replacement for Slack, but not every project management app supports messaging, and I prefer to see it. Sometimes, it’s just easier to send a quick message on the app you’re already on, rather than switching to another one, finding the person you want to message, and writing something out.
(Credit: Teamwork/PCMag)Beyond comments and messages, Teamwork lets you proof documents, images, and even links. Adding comments to your uploads is fast and intuitive. These proofing tools aren’t a replacement for ProofHub, which is the gold standard for managing projects focused on visual materials, but they’re more than sufficient for simpler tasks. Since not all project management apps support proofing, I appreciate that Teamwork does.
Apps and Integrations: Unlock Significant Functionality
Teamwork supports numerous integrations with third-party apps. These run the gamut, including popular services such as Dropbox, ChatGPT, Microsoft Office, QuickBooks, Stripe, and many more. The add-ons significantly extend Teamwork’s capabilities without requiring extensive setup work.
In testing, I enabled the Google Drive integration, which took only a few clicks. Then, whenever I wanted to add files within Teamwork, I got the option to do so from the cloud service. Like other project management apps, add-ons in Teamwork are easy to use and can be easily swapped in and out. If you already have an established workflow, chances are Teamwork supports the apps you need.
Aside from third-party integrations, Teamwork also has first-party apps you can connect to its project management component. The aforementioned chatting functionality, for example, is a Teamwork app called “Teamwork Chat” that’s active by default. You can also connect Teamwork Desk (help desk software), Teamwork Document Editor, and Teamwork Spaces (collaboration software). How much value you find in these apps depends on your organizational needs, but I appreciate the flexibility they provide.
TeamworkAI: Its Relevance Depends on You
Like most project management apps nowadays, Teamwork offers a range of AI features. You can leverage AI to do everything from summarizing lengthy comment threads to automatically extracting and categorizing expense data from uploaded receipt images. Teamwork’s AI works in many different ways, so I can’t explain them all here. In general, I suggest keeping an eye out for Teamwork’s AI icon (a star) during use.
For example, when hovering over a task, you can click the AI icon to generate an AI update that summarizes its activity, requirements, and suggested actions. Within tasks, clicking the AI icon allows you to use the AI task wizard. This allows you to break down large tasks into more manageable, bite-sized tasks. Whenever you access the text editor in Teamwork, you can click the AI assistant icon, which lets you brainstorm ideas, draft social media posts, fix up spelling and grammar, and much more.
These features usually work as advertised, but their usefulness depends on your specific needs. I suggest taking a look at Teamwork’s AI page to see if any particular feature jumps out at you. One thing I appreciate about Teamwork’s AI features is how they don’t rely on a confusing AI credits system or require expensive add-ons to get the most out of them, which is often the case with AI in project management software. If AI features don't interest you, Teamwork lets you ignore them.
Privacy: Is Teamwork Safe to Use?
Teamwork’s privacy policy outlines a fairly significant amount of data collection. This includes contact, cookie, customer support, financial, identity, marketing, profile, technical, usage, and visitation data. So, Teamwork collects your browser plug-ins, height (which I’m unsure of the source), location, and work address, among other things. Teamwork also collects and shares aggregated data, which is data it can't use to identify you.
While this sort of data collection policy isn’t unusual, I don’t love how Teamwork uses my data for “contacting [me] (by email, SMS, mobile phone calls and video conferencing) about any promotions, incentives and rewards offered by [Teamwork] and/or [Teamwork’s] partners.” That said, I didn't get a deluge of advertisements or other marketing materials during my use of Teamwork, so this might well be more of an existential data privacy concern than a practical one.
On the bright side, Teamwork doesn’t have a history of data breaches or leaks, to the best of my knowledge. I recommend enabling multi-factor authentication on all Teamwork plans, including the free ones.