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Salesforce Shells Out $326M for Social Media Tracker Radian6

 & Jill Duffy Contributor

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Salesforce today announced it will acquired Radian6, for $276 million in cash and $50 million in stock, according to a press release issued today. Radian6 is a social-media monitoring platform that lets business clients watch, analyze, and engage in social-media conversations about their business and competitors. The deal is expected to close at the end of July.

The acquisition will bolster Salesforce's existing business tools, in particular the private social-media platform, Chatter, which became publicly available earlier this year. Radian will let Chatter users, who are on a private network, see what conversations are occurring in the public sphere within the context of their business exchanges. Radian6 scours information from Facebook, Twitter, YouTube, blogs, and online communities to find instances of company names, brands, products, and services. By amassing the data into one place, decision makers can gain better insight into what's being said about their businesses and brands.

Radian6, which was founded in 2006 by a company of the same name, offers more business-specific information and dashboard tools than many other social-media analytics providers. In addition to monitoring what's said online by the public about pa business and its products, Radian6 provides a monitoring platform that can track what's being said about competitors; indicate whether public opinion is overall positive, negative, or neutral; and see which social media sites are most active for discussion of a particular product or brand. It also includes an "engagement platform" designed to help company representatives connect with online communities. Radian6 is already widely used by more than half of Fortune 100 companies, including Dell, Kodak, and UPS.

A number of new features and enhancements for Radian6 will be revealed at the first-ever Radian6 User Conference, called Social 2011, scheduled to take place in Boston on April 7 and 8.

About Our Expert

Jill Duffy

Jill Duffy

Contributor

My Experience

I'm an expert in software and work-related issues, and I have been contributing to PCMag since 2011. I launched the column Get Organized in 2012 and ran it through 2024, offering advice on how to manage all the devices, apps, digital photos, email, and other technology that can make you feel overwhelmed. That column turned into the book Get Organized: How to Clean Up Your Messy Digital Life. I was also the first product reviewer at PCMag to test fitness gadgets, including everything from early Fitbits to smart bras.

Currently, I'm passionate about the meaning of work and work culture, and I enjoy writing about how managers and employees can communicate better, with or without software. My most recent book is The Everything Guide to Remote Work. I also love a good workplace drama. 

In addition to writing about work, I cover online education, focusing on learning for personal enrichment and skills development. I have a soft spot for really good language-learning software. Although I grew up speaking only English, some twists and turns in life led me to learn Spanish, Romanian, and a bit of American Sign Language. I've studied at the university level, as well as at the Foreign Service Institute, where US diplomats and ambassadors learn languages.

My writing has also appeared in WIRED, the BBC, Gloria, Refinery29, and Popular Science, among other publications.

Follow me on Mastodon.

The Technology I Use

Squeezing every last bit of usage out of the devices I already own is the only way I can tolerate my personal consumption. In other words, I do not own the latest cutting-edge technology. I buy things that will last and try to take care of them.

My life is organized by Todoist, and my notes live in Joplin. Where would I be without Dashlane as my password manager? Probably locked out of all my many online accounts—I have more than 1,000 of them.

When I share my contact information, it's an excruciatingly long list of phone numbers, messaging apps, and email addresses, because it's essential to stay flexible while also remaining somewhat mysterious.

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