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Social Media for Business Site Chatter.com Now Open

 & Jill Duffy Contributor

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Organizations that have been scared away from letting employees use mainstream social media at work have a new option for leveraging the power of social networks privately.

Chatter.com, which became available to the public today, is a free Web site used exclusively by businesses to create their own protected social networks. When signing up, employees enter their work email address and are directed to other users who share the same domain name, or the part of the email address following the "at" symbol.

The new site was developed by Salesforce.com, an enterprise cloud computing company that's hoping its caché in the business world will enhance Chatter's appealing.

According to Salesforce, Chatter will be featured in the company's first ever broadcast advertisements to debut this Sunday, February 6. A Youtube teaser of the commercials starring will.i.am, of Black Eyed Peas fame—and more recently, the newly appointed director of creative innovation at Intel —appeared earlier today.

Like the most well-known online social networking, Facebook, Chatter.com lets users establish a profile, write status updates, partake in discussions, and see feeds in real time. Users can follow the online lives of people, groups, and even documents. A more direct competitor than Facebook is Yammer.com, which also caters to organizations looking to leverage social media in a private setting.

Proponents of social media in the workplace will be pleased to see a highly reputable company touting the benefits of connecting people online, such as increasing the speed at which people find information by 49 percent and increasing collaboration by as much as 36 percent. However, what's lost when social networks are restricted to internal employees only is the ability to crowdsource information and ideas from people outside the business, who may have different knowledge, data sources, and ways of thinking.

Although the site was made available to the public today, a number of companies in business with Salesforce have already been using the tool for some time, including Dell, NBC Universal, and Nikon.

About Our Expert

Jill Duffy

Jill Duffy

Contributor

My Experience

I'm an expert in software and work-related issues, and I have been contributing to PCMag since 2011. I launched the column Get Organized in 2012 and ran it through 2024, offering advice on how to manage all the devices, apps, digital photos, email, and other technology that can make you feel overwhelmed. That column turned into the book Get Organized: How to Clean Up Your Messy Digital Life. I was also the first product reviewer at PCMag to test fitness gadgets, including everything from early Fitbits to smart bras.

Currently, I'm passionate about the meaning of work and work culture, and I enjoy writing about how managers and employees can communicate better, with or without software. My most recent book is The Everything Guide to Remote Work. I also love a good workplace drama. 

In addition to writing about work, I cover online education, focusing on learning for personal enrichment and skills development. I have a soft spot for really good language-learning software. Although I grew up speaking only English, some twists and turns in life led me to learn Spanish, Romanian, and a bit of American Sign Language. I've studied at the university level, as well as at the Foreign Service Institute, where US diplomats and ambassadors learn languages.

My writing has also appeared in WIRED, the BBC, Gloria, Refinery29, and Popular Science, among other publications.

Follow me on Mastodon.

The Technology I Use

Squeezing every last bit of usage out of the devices I already own is the only way I can tolerate my personal consumption. In other words, I do not own the latest cutting-edge technology. I buy things that will last and try to take care of them.

My life is organized by Todoist, and my notes live in Joplin. Where would I be without Dashlane as my password manager? Probably locked out of all my many online accounts—I have more than 1,000 of them.

When I share my contact information, it's an excruciatingly long list of phone numbers, messaging apps, and email addresses, because it's essential to stay flexible while also remaining somewhat mysterious.

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