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Most Americans Reject COVID-19 Contact-Tracing Apps

Nearly three-quarters of those surveyed said they would not use such apps because of privacy concerns.

 & Chandra Steele Senior Features Writer

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COVID-19 is invisible, but the people who are diagnosed with it are not. And so for epidemiologists to do their disease detective work to prevent more cases, people are their most valuable clues. One way to follow these clues is through contact tracing. Yet a study from Avira finds that the majority of Americans are against apps that would allow this.

Contact-tracing apps are being used in South Korea and Singapore and are often credited as part of the countries’ success in keeping COVID-19 numbers low. Germany, which has done remarkably well so far without the technology, has just introduced one using a Google and Apple API. The United States does not have such an app, but one with the same API is on the horizon. Just how effective an app will be isn't known, but certainly, low adoption will hamper any chance that it could help. 

Of the over 2,000 people surveyed by Avira, 71 percent said that they would not download a contact-tracing app because of privacy concerns. The source of such an app has a lot to do with the level of trust. An app from a tech company such as Google and Apple is viewed as more secure, with 32 percent saying they would feel safe giving the companies their data. But only 14 percent believe the government would protect their information properly.

The Google and Apple app that should be released in the coming months will not collect GPS data. Even with reassurances such as this, Avira has found that the app is likely to face other challenges, like the 34 percent of people who believe that it would provide a false sense of security and the 37 percent who feel it will not stop the spread. 

Of course, much like wearing a mask, this is a self-fulfilling prophecy. A true solution for containing COVID-19 depends on our doing our part for the humans we are interdependent with: social distancing, wearing a mask, participating in contact tracing, and comprehensive testing. 

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About Our Expert

Chandra Steele

Chandra Steele

Senior Features Writer

My Experience

My title is Senior Features Writer, which is a license to write about absolutely anything if I can connect it to technology (I can). I’ve been at PCMag since 2011 and have covered the surveillance state, vaccination cards, ghost guns, voting, ISIS, art, fashion, film, design, gender bias, and more. You might have seen me on TV talking about these topics or heard me on your commute home on the radio or a podcast. Or maybe you’ve just seen my Bernie meme

I strive to explain topics that you might come across in the news but not fully understand, such as NFTs and meme stocks. I’ve had the pleasure of talking tech with Jeff Goldblum, Ang Lee, and other celebrities who have brought a different perspective to it. I put great care into writing gift guides and am always touched by the notes I get from people who’ve used them to choose presents that have been well-received. Though I love that I get to write about the tech industry every day, it’s touched by gender, racial, and socioeconomic inequality and I try to bring these topics to light. 

Outside of PCMag, I write fiction, poetry, humor, and essays on culture.

My Areas of Expertise

  • Making incomprehensible tech news easy to understand
  • Expanding the boundaries of topics covered in the industry
  • Figuring out tips and tricks in apps and on devices and letting you know about them
  • Putting together gift guides for everyone in your life 

The Technology I Use

All that gadgets is gold for me: my iPhone 11 Pro, my fifth-generation iPad that I use only for streaming videos and music, my iPad mini 4 that I like to take with me whenever I carry a bag that can fit it, and my MacBook Pro. Why are they all different shades of gold, though? What’s going on, Apple? 

None of them quite live up to my two past loves: my LG Lotus LX600 phone and my Sony Walkman NW-E005 MP3 player. 

I've never given up wired earbuds so I was ahead of all those trend pieces. I use a Mangotek Lightning-to-3.5mm headphone jack adapter to connect them to my phone. 

I have had so many ebook readers, but I prefer paper to them all. Still, my Kindle Paperwhite is perfect for traveling or when I’m too impatient to wait for a book to be released in paperback.

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