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Zoom is Killing It Financially, Thanks to Remote Work

Arguably no company better exemplifies the change to work life in the ongoing pandemic than Zoom Video Communications, which saw its revenue skyrocket.

 & Eric Griffith Senior Editor, Features

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Zoom Video Communication, the company behind Zoom Meeting, started its fiscal year on February 1st—and what a time to do so. While the company has had nothing but steady growth going back to the first quarter of 2019 (fiscal year, not calendar), the first quarter of fiscal year 2020 saw an amazing 169 percent revenue increase year over year.

Our partners at Statista put together the chart above to show the growth based on Zoom's results report. It's obviously fueled by the fact that Zoom's Q1 2021 (fiscal year, remember!) happened to coincide with the global pandemic caused by the novel coronavirus that causes COVID-19, which in turn caused so many people to start working from home and doing video conferences.

In a statement, Eric S. Yuan, Founder and Chief Executive Officer of Zoom said, "The COVID-19 crisis has driven higher demand for distributed, face-to-face interactions and collaboration using Zoom. Use cases have grown rapidly as people integrated Zoom into their work, learning, and personal lives."

We reported in April that Zoom was already hitting 300 million daily users. But growth came with growing pains: everything from Zoom-bombings that required security upgrades (they're easily prevented now), to reports recently that free use of the service may come at the cost of any hope of privacy.  

Many companies have banned the use of Zoom, including SpaceX, NASA, and Google. (A few companies have banished Google Meet/Hangouts, too, to be fair.) So have many banks and some governments. If you're not enamored of Zoom, here are some alternatives.

It doesn't appear to be hurting Zoom much where it counts, but maybe the financials of Q2 for (fiscal year) 2021 will tell a different tale.

Further Reading

About Our Expert

Eric Griffith

Eric Griffith

Senior Editor, Features

My Experience

I've been writing about computers, the internet, and technology professionally since 1992, more than half of that time with PCMag. I arrived at the end of the print era of PC Magazine as a senior writer. I served for a time as managing editor of business coverage before settling back into the features team for the last decade and a half. I write features on all tech topics, plus I handle several special projects, including the Readers' Choice and Business Choice surveys and yearly coverage of the Best ISPs and Best Gaming ISPs, Best Products of the Year, and Best Brands (plus the Best Brands for Tech Support, Longevity, and Reliability).

I started in tech publishing right out of college, writing and editing stories about hardware and development tools. I migrated to software and hardware coverage for families, and I spent several years exclusively writing about the then-burgeoning technology called Wi-Fi. I was on the founding staff of several magazines, including Windows Sources, FamilyPC, and Access Internet Magazine. All of which are now defunct, and it's not my fault. I have freelanced for publications as diverse as Sony Style, Playboy.com, and Flux. I got my degree at Ithaca College in, of all things, television/radio. But I minored in writing so I'd have a future.

In my long-lost free time, I wrote some novels, a couple of which are not just on my hard drive: BETA TEST ("an unusually lighthearted apocalyptic tale," according to Publishers' Weekly) and a YA book called KALI: THE GHOSTING OF SEPULCHER BAY. Go get them on Kindle.

I work from my home in Ithaca, NY, and did it long before pandemics made it cool.

The Technology I Use

My first computer was a Laser 128, an Apple II-compatible clone with an integrated keyboard, matched with an eye-straining monochrome green monitor. I used it to type papers in college for other people for money...until I discovered the Mac SE in the college computer room. That changed my life. My first cellphone was a Samsung Uproar—the silver one with the built-in MP3 player from the Napster days (the pre-iPod era).

I use an iPhone 15 Pro hourly and an iPad Air infrequently (but I'm always in the market for a cheap Android tablet). I have a PlayStation 5 just to play Spider-Man, and several Windows machines, including a work-issued Lenovo ThinkPad. I talk to Alexa and Siri all day long. I do the majority of my computing on a 15-inch LG Gram laptop attached to a Thunderbolt hub to run a multi-monitor setup—I overdid it on the power needed to simply work from home.

I'm most at home in Microsoft Word after decades of writing there. More and more, I turn to services like Google Docs, using tools like Grammarly. I use Google's Chrome browser due to an addiction to several extensions I think I can't live without, but probably could. I use Excel extensively on data-intensive stories, but for chart creation, we've switched over entirely to using Infogram for interactive features that are hard to find elsewhere. I do a lot of graphics work for my stories, but limit myself to the free and amazing Paint.NET software to edit images.

I'm a firm evangelist for using the cloud for backup and syncing of files; I'm primarily using Dropbox, which has never failed me, but I also have redundant setups on Microsoft OneDrive, plus extra picture backups on Amazon Photos and iCloud. Why take chances? For entertainment, mine is a streaming-only household—my kid has never seen network TV and barely been exposed to commercials, thanks to Roku and Amazon Music. The house is peppered with smart speakers from Amazon for instant gratification and control of smart home devices like multiple Wyze cameras and Nest Protect smoke detectors. I've got accounts on all the major social networks, to my horror. I have a robot vacuum for each floor of the house. I want a 3D printer, but not sure what I'd use it for.

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