Founded in 2014 by journalist Jeff Kofman, Trint is an online transcription service for media professionals. You upload audio or video files, and Trint sends back accurate, machine-generated text transcripts or captions. The service's collaboration, story-building, and translation features make it especially attractive for publishing, podcasting, and video scripting. That said, it charges a lot more than top competitors, including Editors' Choice winner Otter, which uses AI to attend meetings and take notes for you. For the best human transcription, meanwhile, we recommend our other Editors' Choice winner, GoTranscript.

How Much Does Trint Cost?

Trint offers a free seven-day trial that lets you upload up to three files. It's a good way to test the service, especially given the lack of a permanently free tier and the high price of the paid plans. Trint doesn't offer à la carte services. For comparison, Otter has a free plan that supports 300 transcription minutes per month. GoTranscript's and Rev's by-the-minute AI-based services cost $0.20 and $0.25 per minute, respectively.

(Credit: Trint/PCMag)

Trint's Starter plan ($52 per user per month, billed annually) lets you upload only seven files per month, though it doesn't specify how long they can be. This tier supports collaboration between two team members (and guests) and automatic speaker identification.

For comparison, Rev's Basic VoiceHub plan ($9.99 per user per month, billed annually) allows for 1,200 automated transcription minutes per month (with a limit of 90 minutes per conversation). Otter's Pro plan ($8.33 per user per month, billed annually) is comparable, though neither is as adept as Trint at constructing complex stories. Still, for traditional transcription needs, even Trint's most affordable plan is exceptionally expensive.

Trint’s Advanced plan ($60 per user per month, billed annually) gets you the ability to translate audio into 54 languages, file uploads via the mobile app (available for Android and iOS), more team accounts, a shared drive, and "unlimited" uploads. On the last point, Trint claims you will almost never hit the daily usage limit but will warn you if you get close. The company also says that the Advanced tier isn't a good choice if you work on archival projects, bulk volume transcription projects, or continuous live transcription. It suggests a custom Enterprise account for such needs, for which you need to reach out about pricing.

When you cancel a subscription, you can access Trint and all the files in your account only until the end of the paid billing cycle. You can, however, pause your plan for $5 per month. When you pause your account, you can’t access your files. They will be there once you reactivate, though.

Human-based transcription services are pricier. GoTranscript's and Rev's by-the-minute, human-edited services start at $1.20 (with a five-day turnaround) and $1.99 (with a 12-hour turnaround) per minute, respectively.

Getting Started With Trint

Trint works in a web browser, so you don't need to download an app. You can give it access to your microphone and approve additional permissions if you plan to use integrations such as Zapier or Zoom. Trint works with most common file types.

(Credit: Trint/PCMag)

To create an account, you can sign up with an email address and password or authenticate via an Apple, Facebook, or Google account. Trint's user interface is easy to understand and includes a highly navigable dashboard. A guided tutorial and various pop-ups introduce new features, though it’s easy to skip them if you want to explore everything yourself.

The dashboard is where you find all of your completed transcripts. Shared drives also appear here (depending on the plan) to help you and your teammates collaborate. Multiple team members can edit audio, watch live transcriptions that another person is capturing, and build Stories (which I explain a bit later) at the same time. You can't record live audio from the web, however, unlike with Otter and Rev.

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Editing in Trint

Trint has excellent editing tools. The interface is straightforward and closely resembles that of Otter and Rev, with all of the standard audio navigation buttons. Translation features are also easy to access, though I didn't evaluate those as part of this review. Clicking on the Trint logo at the upper left is the quickest way to return to the dashboard.

(Credit: Trint/PCMag)

The service's story-building feature is fantastic and sets Trint apart for media creators. Once you add multiple audio or video files to one Story, you can clip certain quotes or sections on the left side of the screen and use them to build a story or script on the right. Clipping the text also loads the corresponding audio to the storyboard, so you can weave together various conversations. Other services like Otter and Rev allow you to choose quotes to highlight, but only for one audio recording at a time.

Once you edit a transcript or Story within Trint, you can export it as an audio, text, or video file with just one click. You can choose to export the entire transcript or just the highlighted portions, which is helpful for trimming unnecessary parts of a conversation.

How Accurate Is Trint? 

Trint is the most accurate AI-based transcription service I tested. To evaluate its performance, I uploaded a two-minute audio recording of me reading a passage aloud from Marguerite Henry’s “Misty of Chincoteague” series. It's a good test because it has place names that are difficult to spell, like Assateague, Chincoteague, and Pocomoke. I use the same audio recording to test other transcription services.

Trint made just two true errors, aside from a few punctuation and capitalization mistakes. Both were the names of places. Of note, Trint correctly spelled “Assateague Island” correctly on the first mention but chose “Aztec Island” the second time around. Otter and Rev's automated services made three and six errors, respectively. Otter had additional errors related to punctuation and capitalization, which is common with automated transcription services. TranscribeMe's AI service turned in a transcript with seven errors, counting proper nouns and punctuation together.

(Credit: Trint/PCMag)

A customizable dictionary in Trint lets you add proper nouns or industry-specific words the service may fail to transcribe correctly. So, if you use it often for audio recordings in the same field, you can likely improve its accuracy with a little time and effort.

Trint’s Mobile App

Much like the web interface, Trint's mobile app is intuitive. It looks and works similarly to Otter's app, which is a good thing. Live recording and instantaneous transcribing features are useful for in-person meetings or reporting on the go. Team members can follow along with live transcriptions from their web browser, as mentioned, and add important quotes to a Story. The app lets you upload prerecorded voice memos and edit transcripts, too, though that task is much simpler on the web. It also generates accurate, AI-based summaries after each meeting recording. 

(Credit: Trint/PCMag)

Is Your Data Safe With Trint?

Trint is transparent about its data security features and privacy policies. The company stores transcripts from North American users via Amazon Web Services in northern Virginia. It follows US data privacy laws and uses end-to-end encryption. However, Trint doesn't support multi-factor authentication, which is a concern if you are working with sensitive material (as journalists often do). Administers of an Enterprise plan can at least mandate single sign-on for users.

Trint is not HIPAA-compliant, so medical professionals can't use it for their work. If you need a HIPAA-compliant service, consider the special plans for medical and healthcare industries from GoTranscript, Rev, or TranscribeMe.

Verdict: Pricey, Editorial-Focused Transcription

Trint is a quality automated transcription service for media professionals, and we like its unique ability to clip, merge, edit, and translate multiple files in one view to build compelling articles and scripts. It's also extremely accurate. However, its seriously expensive subscriptions mean only well-funded journalists should consider using it. Most people are better off with Otter, which has a permanent free tier, vastly more affordable paid plans, and advanced AI meeting features. GoTranscript, another Editors' Choice winner, is your best bet option for exceptionally accurate human-based transcriptions.