(Credit: Bose)
UPDATE 1/8: Following pushback, Bose is delaying the shutdown of SoundTouch cloud support from Feb. 18 to May 6, 2026, and will open-source the technology, allowing developers to create SoundTouch-compatible tools and features.
"We've heard from some [SoundTouch] owners with questions and feedback, and we’ve been listening carefully," Bose says in a Thursday update.
Come May 6, the SoundTouch app "will update to a version that supports the functions that can operate locally without the cloud," Bose says. "No action will be required on your part. Opening the app will apply the update automatically."
After May 6, SoundTouch owners will still be able to use the app to stream music via Bluetooth, AirPlay, Spotify Connect, and AUX; set up and configure Bose systems; use it as a remote control; and group multiple speakers together.
Preset buttons on SoundTouch speakers and in the app will no longer work, nor will browsing or playing music services directly from the SoundTouch app.
Bose also notes that SoundTouch speakers will no longer receive security and software updates. "Please make sure to always use your system on a secure, private network," it warns.
The open-source documentation, meanwhile, is available online for independent developers.
Original Story 10/11/25:
Over a decade since the range was first introduced, Bose is cutting cloud support for its SoundTouch lineup of wireless smart speakers on Feb. 18, 2026.
Bose customers using speakers from the lineup will lose access to cloud-based integrated music services like Spotify and TuneIn, as well as support for features like multi-room playback. However, they’ll still be able to use their SoundTouch products for audio playback via connected devices using Bluetooth, AUX, or HDMI, though Bose says it won’t be able to “guarantee long-term performance.” Users also won’t receive any security updates for their SoundTouch speakers after the February cutoff date.
In addition, the SoundTouch app will no longer function after Feb. 18, 2026, though it will still be available for download until then in markets outside of Japan. Users' My Bose accounts will remain active.
As for why it’s cutting support now, Bose says technology has evolved since the speakers first launched in 2013 and that it’s “no longer able to sustain the development and support of the cloud infrastructure that powers this older generation of products.”
This likely isn’t welcome news for audiophiles who have spent large sums of money on the SoundTouch range—particularly as units such as the SoundTouch 30 retailed for north of $1,000. One Reddit user claims he’s now sitting on “$4,000 worth of bricks" following the move. Meanwhile, others called the ending of support "exploitative,” shared links to a petition calling on Bose to renew support for the SoundTouch range, and asked their fellow users to send emails to Bose's management team.
According to Ars Technica, users will be able to claim up to $200 worth of credit from Bose if their devices have been impacted. Head here to enter your serial number and find out if you qualify.