(Credit: John R. Delaney/PCMag)
If you’re experiencing issues with the Google Nest app, you're not alone. Many are struggling to connect to their smart home gadgets via the popular app due to an outage that has lasted over seven hours.
Reports began appearing on Downdetector around 3:30 a.m. ET. The number of reports increased over the last few hours, likely due to US users waking up to spot the outage.
The Nest website says its services are up, with the message "Everything is running smoothly," but the picture on social media shows hundreds of people experiencing trouble in the US and Europe. A Reddit thread has over 400 comments, many of which complain about Google's lack of communication. We contacted Nest and will update this article with more information as it becomes available.
Google’s Home app appears to be working normally, so this outage is affecting only those who are on Nest's services. It means less control over important aspects of a smart home, though many Nest gadgets have built-in controls for these scenarios, such as smart thermostats that let you manually adjust the temperature.
Other tools are less useful in outages, such as the Nest smart lock, made in partnership with Yale. They will continue to accept passcodes for entry, but any previously scheduled access won't work until Nest functionality is back online.