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Atlassian Confluence

 & Jill Duffy Contributor

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Atlassian Confluence is an online workspace that keeps track of a team's discussions, decisions, and more. It integrates easily with Jira and supports Google Apps. - JIRA Service Management
3.5 Good

The Bottom Line

Atlassian Confluence is an online workspace that keeps track of a team's discussions, decisions, and more. It integrates easily with Jira and supports Google Apps.

Pros & Cons

    • Integrates well with Jira and HipChat.
    • Supports Google Apps.
    • Easy to setup, navigate, and use.
    • Some features and designs slightly behind the times.
    • Can get expensive.

In the world of collaboration software, there are easily a hundred services that promise to get your team working together in a communication application that keeps a searchable record of all their work. If your organization already uses issue-tracking software Jira by Atlassian, you might consider adding Confluence as your virtual workplace huddle room. Confluence is a service in which team members can discuss work, record decisions, comment on documents, and otherwise collaborate as a team. When new team members come on board, Confluence gives them context and history about both the projects at hand and the team itself. Both Confluence and Jira are made by Atlassian, so they are designed to work well together.

The company also makes the team chat app HipChat, an Editors' Choice, to complete a trifecta of teamwork collaboration tools. If you're already using other Atlassian services, Confluence is a great addition, especially for larger organizations. Small to mid-size businesses, especially those who don't need Jira for their work, however, might prefer Editors' Choice Podio, a more-flexible, more-customizable service that scales easily with a business as it grows.

Final Thoughts

Atlassian Confluence is an online workspace that keeps track of a team's discussions, decisions, and more. It integrates easily with Jira and supports Google Apps. - JIRA Service Management

Atlassian Confluence

3.5 Good

Atlassian Confluence is an online workspace that keeps track of a team's discussions, decisions, and more. It integrates easily with Jira and supports Google Apps.

About Our Expert

Jill Duffy

Jill Duffy

Contributor

My Experience

I'm an expert in software and work-related issues, and I have been contributing to PCMag since 2011. I launched the column Get Organized in 2012 and ran it through 2024, offering advice on how to manage all the devices, apps, digital photos, email, and other technology that can make you feel overwhelmed. That column turned into the book Get Organized: How to Clean Up Your Messy Digital Life. I was also the first product reviewer at PCMag to test fitness gadgets, including everything from early Fitbits to smart bras.

Currently, I'm passionate about the meaning of work and work culture, and I enjoy writing about how managers and employees can communicate better, with or without software. My most recent book is The Everything Guide to Remote Work. I also love a good workplace drama. 

In addition to writing about work, I cover online education, focusing on learning for personal enrichment and skills development. I have a soft spot for really good language-learning software. Although I grew up speaking only English, some twists and turns in life led me to learn Spanish, Romanian, and a bit of American Sign Language. I've studied at the university level, as well as at the Foreign Service Institute, where US diplomats and ambassadors learn languages.

My writing has also appeared in WIRED, the BBC, Gloria, Refinery29, and Popular Science, among other publications.

Follow me on Mastodon.

The Technology I Use

Squeezing every last bit of usage out of the devices I already own is the only way I can tolerate my personal consumption. In other words, I do not own the latest cutting-edge technology. I buy things that will last and try to take care of them.

My life is organized by Todoist, and my notes live in Joplin. Where would I be without Dashlane as my password manager? Probably locked out of all my many online accounts—I have more than 1,000 of them.

When I share my contact information, it's an excruciatingly long list of phone numbers, messaging apps, and email addresses, because it's essential to stay flexible while also remaining somewhat mysterious.

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