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Another law firm is looking to capitalize on Intel's chip crash bug.
Atlanta-based Kaplan Gore LLP says it's looking into pursuing a case against Intel "for its knowing sale of potentially defective 13th and 14th-gen ('Raptor Lake') processors."
The law firm says reports about the desktop processors crashing date back to December 2022, but Intel didn't address the problem until July 2024. It's especially bad since the bug can permanently degrade an affected Intel processor.
Intel is prepping a patch and has pledged to extend warranty support for the affected chips from three to five years; look for more info on that in the coming days. The company also indicates it’ll send a replacement chip for consumers experiencing repeated problems with 13th and 14th Generation desktop chips.
However, Kaplan Gore LLP claims the company is coming up short, citing the lack of a full official recall. "Those who purchased their Intel CPUs as part of a pre-built system (Tray Processors) have not been promised anything by Intel,” the law firm alleged. “Further, an extended warranty may not be sufficient compensation for the millions of Intel customers who have experienced issues and problems from defective CPUs for months and will be without usable PCs while their defective CPUs are replaced.”
Kaplan Gore LLP is now asking affected consumers to contact the law firm about launching a potential suit. This comes days after another law firm, Oklahoma-based Abington Cole + Ellery, made a similar call to Intel chip owners about filing a class-action lawsuit. So far, nothing has been filed.
For now, Intel has said it “does not comment on potential or pending litigation matters.” But a key question facing the chipmaker is whether it's fully honoring product warranties. On Reddit, some consumers claim the company refused to offer a refund or replacement processor.
In the meantime, Intel told PCMag: “We are committed to making sure all customers who have or are currently experiencing instability symptoms on their 13th and/or 14th Gen desktop processors are supported in the exchange process.
“For customers who are or have been experiencing instability symptoms on their 13th and/or 14th Gen desktop processors, Intel continues advising them to reach out to Intel Customer Support (box/tray CPUs) or their system manufacturer (OEM/System Integrator purchase) for further assistance,” the company added.