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In These 2 Cities, You Can Finally Make Phone Calls Over 5G

Wait, you couldn't before?

 & Sascha Segan Former Lead Analyst, Mobile

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One of the confusing things about 5G is how much it requires 4G. Until now, most 5G in the US absolutely relied on 4G to establish and control data connections and to make all phone calls.

Yep, you understood correctly: We've had 5G in the US for years now, but you haven't been able to make a single actual phone call on 5G yet. That changes today, as T-Mobile launches 5G phone calling in Portland, Oregon, and Salt Lake City.

5G voice calling is the missing feature the networks need for true "standalone 5G," which brings the latency and reliability benefits that were promised from 5G. Without calling over 5G, networks need a "4G core," which prevents some new 5G features from taking effect.

(Dish was the first to use 5G calling, in its one launched city, Las Vegas. The other large carriers use 4G for calling.)

The real benefit for carriers, and potentially users, is that when you switch over to pure 5G, you get features like network slicing, which would let T-Mobile guarantee a certain level of network quality for its home internet customers, for example.


Will This Make Calls Sound Better?

Will this make your calls better? T-Mobile says that initially it will improve call setup times, so that's nice. The 5G calling system initially uses the same EVS codec as the most advanced 4G calling, so you probably won't see an improvement in call sound quality.

For the moment, T-Mobile says 5G calling is only available on Samsung Galaxy S21 phones. Later this year, it will come to the Galaxy S22 and other devices, the carrier says. The feature will spread across the country next year.

About Our Expert

Sascha Segan

Sascha Segan

Former Lead Analyst, Mobile

My Experience

I'm that 5G guy. I've actually been here for every "G." I reviewed well over a thousand products during 18 years working full-time at PCMag.com, including every generation of the iPhone and the Samsung Galaxy S. I also wrote a weekly newsletter, Fully Mobilized, where I obsessed about phones and networks.

My Areas of Expertise

  • US and Canadian mobile networks
  • Mobile phones released in the US
  • iPads, Android tablets, and ebook readers
  • Mobile hotspots
  • Big data features such as Fastest Mobile Networks and Best Work-From-Home Cities

The Technology I Use

Being cross-platform is critical for someone in my position. In the US, the mobile world is split pretty cleanly between iOS and Android. So I think it's really important to have Apple, Android and Windows devices all in my daily orbit.

I use a Lenovo ThinkPad Carbon X1 for work and a 2021 Apple MacBook Pro for personal use. My current phone is a Samsung Galaxy S21 Ultra, although I'm probably going to move to an Android foldable. Most of my writing is either in Microsoft OneNote or a free notepad app called Notepad++. Number crunching, which I do often for those big data stories, is via Microsoft Excel, DataGrip for MySQL, and Tableau.

In terms of apps and cloud services, I use both Google Drive and Microsoft OneDrive heavily, although I also have iCloud because of the three Macs and three iPads in our house. I subscribe to way too many streaming services. 

My primary tablet is a 12.9-inch, 2020-model Apple iPad Pro. When I want to read a book, I've got a 2018-model flat-front Amazon Kindle Paperwhite. My home smart speakers run Google Home, and I watch a TCL Roku TV. And Verizon Fios keeps me connected at home.

My first computer was an Atari 800 and my first cell phone was a Qualcomm Thin Phone. I still have very fond feelings about both of them.

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