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T-Mobile Launches Home Fiber Service in Manhattan (Yes, It's Real)

The wireless carrier confirms that it's offering the service, although it doesn't own the fiber lines involved.

 & Sascha Segan Former Lead Analyst, Mobile

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T-Mobile has started selling fiber landline internet connections at several apartment buildings in Manhattan, PCMag learned today.

While the wireless carrier is aggressively promoting its 5G home internet service, a tipster told us that "within the past few weeks," T-Mobile quietly launched a website at t-mobilefiber.com to promote its gigabit fiber service.

The service has one plan, at 940Mbps symmetrical, with an eero Pro 6 router included. The service is available at "a flat monthly rate," although the website doesn't say what that rate is.

T-Mobile confirmed that it's running the project, although not the specific number of buildings involved. The company said in a statement:

"We recently launched a pilot program in select Manhattan residential buildings to deliver home internet over fiber-optic lines, using a local fiber provider’s fiber-optic network.

So T-Mobile isn't running its own fiber lines here; it's renting them from a competitor. According to the company's site, "T-Mobile Fiber's Broadband Internet Access Services are provided over Pilot Fiber's wired fiber-optic network."

According to a Reddit post on the topic, Pilot has redirected its getpilot.com Web address to T-Mobile. Pilot is a New York-based, business fiber provider that serves more than 2,100 businesses in 600 buildings, according to that company. One of the posters on the Reddit thread says Pilot's residential service cost them $60/month.

So what we're seeing here may not be an attempt by T-Mobile to break into the fiber game the way Google tried to (and then gave up.) Rather, the company may be testing the waters to see if its consumer marketing chops can combine with business fiber providers' extra capacity to offer a partnered way to battle Verizon and AT&T. We'll keep an eye out to see if this goes any further.

About Our Expert

Sascha Segan

Sascha Segan

Former Lead Analyst, Mobile

My Experience

I'm that 5G guy. I've actually been here for every "G." I reviewed well over a thousand products during 18 years working full-time at PCMag.com, including every generation of the iPhone and the Samsung Galaxy S. I also wrote a weekly newsletter, Fully Mobilized, where I obsessed about phones and networks.

My Areas of Expertise

  • US and Canadian mobile networks
  • Mobile phones released in the US
  • iPads, Android tablets, and ebook readers
  • Mobile hotspots
  • Big data features such as Fastest Mobile Networks and Best Work-From-Home Cities

The Technology I Use

Being cross-platform is critical for someone in my position. In the US, the mobile world is split pretty cleanly between iOS and Android. So I think it's really important to have Apple, Android and Windows devices all in my daily orbit.

I use a Lenovo ThinkPad Carbon X1 for work and a 2021 Apple MacBook Pro for personal use. My current phone is a Samsung Galaxy S21 Ultra, although I'm probably going to move to an Android foldable. Most of my writing is either in Microsoft OneNote or a free notepad app called Notepad++. Number crunching, which I do often for those big data stories, is via Microsoft Excel, DataGrip for MySQL, and Tableau.

In terms of apps and cloud services, I use both Google Drive and Microsoft OneDrive heavily, although I also have iCloud because of the three Macs and three iPads in our house. I subscribe to way too many streaming services. 

My primary tablet is a 12.9-inch, 2020-model Apple iPad Pro. When I want to read a book, I've got a 2018-model flat-front Amazon Kindle Paperwhite. My home smart speakers run Google Home, and I watch a TCL Roku TV. And Verizon Fios keeps me connected at home.

My first computer was an Atari 800 and my first cell phone was a Qualcomm Thin Phone. I still have very fond feelings about both of them.

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