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Netflix: Actually, You Can Keep Those Extra DVDs We're Sending You

Netflix originally said you had to return the extra DVDs it's sending customers ahead of the DVD-by-mail shutdown, but now it says you won't be charged if you keep them.

 & Michael Kan Principal Reporter

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It turns out customers can keep the final discs that Netflix’s DVD-by-mail service is sending out before it shuts down next month.

The company originally told PCMag that subscribers had to return the final shipment of mailed discs by Oct. 27. But yesterday, the DVD Netflix account on Twitter issued a clarification: “We are not charging for any unreturned discs after 9/29. Please enjoy your final shipments for as long as you like!”

That means subscribers can keep as many as 10 DVDs and Blu-rays, and possibly more, following their final shipment from the service. Last week, the company began emailing customers about a special offer that involves sending them up to 10 extra discs in the mail on Sept. 29, the day the DVD-by-mail service finally closes. 

The news also helps answer a key question about Netflix’s DVD-by mail service: What is the company going to do with that huge inventory of discs? It looks like Netflix has decided to give it all away, although users can still return any unwanted discs to Netflix.  

“Customers will not be charged for any unreturned discs,” Netflix told PCMag on Tuesday. “For those who do choose to return discs, we'll continue to accept them until October 27.”  

The last day to sign up for Netflix's DVD-by-mail service is Aug. 28. So new customers can get the special offer too, although the deal is only available to US customers and while supplies last. Eligible subscribers then have one more day—until Aug. 29—to opt into the DVD extras via dvd.netflix.com/FinaleSurprise.

About Our Expert

Michael Kan

Michael Kan

Principal Reporter

My Experience

I've been a journalist for over 15 years. I got my start as a schools and cities reporter in Kansas City and joined PCMag in 2017, where I cover satellite internet services, cybersecurity, PC hardware, and more. I'm currently based in San Francisco, but previously spent over five years in China, covering the country's technology sector.

Since 2020, I've covered the launch and explosive growth of SpaceX's Starlink satellite internet service, writing 600+ stories on availability and feature launches, but also the regulatory battles over the expansion of satellite constellations, fights with rival providers like AST SpaceMobile and Amazon, and the effort to expand into satellite-based mobile service. I've combed through FCC filings for the latest news and driven to remote corners of California to test Starlink's cellular service.

I also cover cyber threats, from ransomware gangs to the emergence of AI-based malware. In 2024 and 2025, the FTC forced Avast to pay consumers $16.5 million for secretly harvesting and selling their personal information to third-party clients, as revealed in my joint investigation with Motherboard.

I also cover the PC graphics card market. Pandemic-era shortages led me to camp out in front of a Best Buy to get an RTX 3000. I'm now following how the AI-driven memory shortage is impacting the entire consumer electronics market. I'm always eager to learn more, so please jump in the comments with feedback and send me tips.

The Best Tech I've Had:

  • My first video game console: a Nintendo Famicom
  • I loved my Sega Saturn despite PlayStation's popularity.
  • The iPod Video I received as a gift in college
  • Xbox 360 FTW
  • The Galaxy Nexus was the first smartphone I was proud to own.
  • The PC desktop I built in 2013, which still works to this day.

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