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End of an Era: Netflix Retiring DVD-by-Mail Service in September

Yes, it was still around, but the company plans on shipping out the final DVD and Blu-rays discs on Sept. 29, citing a shrinking business.

 & Michael Kan Principal Reporter

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Remember the days when Netflix mailed you DVDs? Well, the service is coming to an end.

Netflix today announced it’s retiring the DVD-by-mail service, which has quietly operated for years alongside the company’s main focus in video streaming. 

“After an incredible 25-year run, we’ve decided to wind down DVD.com later this year,” says Netflix co-CEO Ted Sarandos. “Our goal has always been to provide the best service for our members but as the business continues to shrink that’s going to become increasingly difficult.”

Hence, the company will send its final DVDs and Blu-rays to subscribers on Sept. 29, meaning an end top the company's iconic red envelopes.

The DVD-by-mail service put Netflix on the map when the company first started in 1997. Unlike other video rental vendors such as Blockbuster, you didn’t have to go to a physical store to loan a video; instead Netflix mailed them to your address through its website for a flat monthly fee.  

The service laid the foundation for Netflix to venture into streaming as internet speeds, TV capabilities, and video processing dramatically improved in the mid-to-late 2000s. Since then, users may have forgotten about the service, but Netflix maintained it at dvd.netflix.com as a separate paid offering, despite pivoting to online video streaming well over a decade ago. 

Netflix’s announcement notes the DVD-by-mail service has ended up shipping over 5.2 billion DVDs to over 40 million unique subscribers. The most popular title rented over its 25-year span was the 2009 Sandra Bullock film The Blind Side

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About Our Expert

Michael Kan

Michael Kan

Principal Reporter

My Experience

I've been a journalist for over 15 years. I got my start as a schools and cities reporter in Kansas City and joined PCMag in 2017, where I cover satellite internet services, cybersecurity, PC hardware, and more. I'm currently based in San Francisco, but previously spent over five years in China, covering the country's technology sector.

Since 2020, I've covered the launch and explosive growth of SpaceX's Starlink satellite internet service, writing 600+ stories on availability and feature launches, but also the regulatory battles over the expansion of satellite constellations, fights with rival providers like AST SpaceMobile and Amazon, and the effort to expand into satellite-based mobile service. I've combed through FCC filings for the latest news and driven to remote corners of California to test Starlink's cellular service.

I also cover cyber threats, from ransomware gangs to the emergence of AI-based malware. In 2024 and 2025, the FTC forced Avast to pay consumers $16.5 million for secretly harvesting and selling their personal information to third-party clients, as revealed in my joint investigation with Motherboard.

I also cover the PC graphics card market. Pandemic-era shortages led me to camp out in front of a Best Buy to get an RTX 3000. I'm now following how the AI-driven memory shortage is impacting the entire consumer electronics market. I'm always eager to learn more, so please jump in the comments with feedback and send me tips.

The Best Tech I've Had:

  • My first video game console: a Nintendo Famicom
  • I loved my Sega Saturn despite PlayStation's popularity.
  • The iPod Video I received as a gift in college
  • Xbox 360 FTW
  • The Galaxy Nexus was the first smartphone I was proud to own.
  • The PC desktop I built in 2013, which still works to this day.

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