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2 Smartphone Screens Crack Every Second in the US

We're keeping our phones longer, and that means more people break them.

 & Eric Griffith Senior Editor, Features

Our team tests, rates, and reviews more than 1,500 products each year to help you make better buying decisions and get more from technology.

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It's been a few years since smartphones (iPhones in particular) were such hot commodities that people upgraded the instant new phones arrived and even lined up on release day to buy them. In the last five years, though, American's went from upgrading a smartphone every 23 months to every 33 months. The reasons vary—higher prices, fewer new features to get excited about, and changes in how people interact with their mobile carriers have all led to holding onto phones longer.

All that extra time in our hands means more time to slip out of our grip; keeping phones longer means more people break them. So the Right to Repair movement's burgeoning strength—state laws, a federal bill, and a presidential executive order are all in the works—comes at the right time. (Or maybe a little late, if you own a John Deere tractor or have a long-cracked phone screen.)

How all the damage impacts the phone market and your life is quantified nicely in a new infographic from uBreakiFix, a brand owned by Asurion (provider of tech insurance and extended warranties), and put together by NowSourcing.

Among the startling nuggets pulled from sources across the web:

  • 44% of people didn't even have a case on their phones when they broke it.
  • If you broke your phone once, you're twice as likely to break it again as someone else is.
  • Most breaks involve a cracked screen (29%) or scratched screen (27%).
  • While 59% of people would rather upgrade a device after a break, 45% will upgrade after even minor aesthetic damage.
  • Women are more likely to use a damaged phone (62%) than men are (55%).

The graphic also shows the benefits we'll see if we can start to repair our devices—or at least have fewer roadblocks to a professional repair. And it has tips on how to extend the life of your phone device (use a case, people, c'mon).

NowSourcing infographic

You can read it all in full at uBreakiFix's site.

About Our Expert

Eric Griffith

Eric Griffith

Senior Editor, Features

My Experience

I've been writing about computers, the internet, and technology professionally since 1992, more than half of that time with PCMag. I arrived at the end of the print era of PC Magazine as a senior writer. I served for a time as managing editor of business coverage before settling back into the features team for the last decade and a half. I write features on all tech topics, plus I handle several special projects, including the Readers' Choice and Business Choice surveys and yearly coverage of the Best ISPs and Best Gaming ISPs, Best Products of the Year, and Best Brands (plus the Best Brands for Tech Support, Longevity, and Reliability).

I started in tech publishing right out of college, writing and editing stories about hardware and development tools. I migrated to software and hardware coverage for families, and I spent several years exclusively writing about the then-burgeoning technology called Wi-Fi. I was on the founding staff of several magazines, including Windows Sources, FamilyPC, and Access Internet Magazine. All of which are now defunct, and it's not my fault. I have freelanced for publications as diverse as Sony Style, Playboy.com, and Flux. I got my degree at Ithaca College in, of all things, television/radio. But I minored in writing so I'd have a future.

In my long-lost free time, I wrote some novels, a couple of which are not just on my hard drive: BETA TEST ("an unusually lighthearted apocalyptic tale," according to Publishers' Weekly) and a YA book called KALI: THE GHOSTING OF SEPULCHER BAY. Go get them on Kindle.

I work from my home in Ithaca, NY, and did it long before pandemics made it cool.

The Technology I Use

My first computer was a Laser 128, an Apple II-compatible clone with an integrated keyboard, matched with an eye-straining monochrome green monitor. I used it to type papers in college for other people for money...until I discovered the Mac SE in the college computer room. That changed my life. My first cellphone was a Samsung Uproar—the silver one with the built-in MP3 player from the Napster days (the pre-iPod era).

I use an iPhone 15 Pro hourly and an iPad Air infrequently (but I'm always in the market for a cheap Android tablet). I have a PlayStation 5 just to play Spider-Man, and several Windows machines, including a work-issued Lenovo ThinkPad. I talk to Alexa and Siri all day long. I do the majority of my computing on a 15-inch LG Gram laptop attached to a Thunderbolt hub to run a multi-monitor setup—I overdid it on the power needed to simply work from home.

I'm most at home in Microsoft Word after decades of writing there. More and more, I turn to services like Google Docs, using tools like Grammarly. I use Google's Chrome browser due to an addiction to several extensions I think I can't live without, but probably could. I use Excel extensively on data-intensive stories, but for chart creation, we've switched over entirely to using Infogram for interactive features that are hard to find elsewhere. I do a lot of graphics work for my stories, but limit myself to the free and amazing Paint.NET software to edit images.

I'm a firm evangelist for using the cloud for backup and syncing of files; I'm primarily using Dropbox, which has never failed me, but I also have redundant setups on Microsoft OneDrive, plus extra picture backups on Amazon Photos and iCloud. Why take chances? For entertainment, mine is a streaming-only household—my kid has never seen network TV and barely been exposed to commercials, thanks to Roku and Amazon Music. The house is peppered with smart speakers from Amazon for instant gratification and control of smart home devices like multiple Wyze cameras and Nest Protect smoke detectors. I've got accounts on all the major social networks, to my horror. I have a robot vacuum for each floor of the house. I want a 3D printer, but not sure what I'd use it for.

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