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Microsoft Surface Duo: Unboxing and Hands On

Microsoft's dual-screen Surface Duo phablet is here, and it's even slimmer than we expected. We check out what's inside the box and take a first look at the $1,400 phone.

 & Sascha Segan Former Lead Analyst, Mobile

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The Surface Duo just arrived at PCMag, and although I'm not supposed to turn the Android-powered, dual-screen $1,399 phablet on yet (as part of my reviewer's agreement), I'm already impressed by the material design of Microsoft's first smartphone since 2016. Check it out up close in the video below.

The Surface Duo doesn't have killer internal specs; you're paying a premium for the design. Specifically, the hinge bends back 360 degrees, like a 2-in-1 PC does, and each half of the phablet is super slim, making the whole thing just 0.4 inches thick when folded. That means I can fit the Surface Duo into both my front and back pockets, which is impressive. Yes, it's chunky—it really does fill up that pocket. But it's just on the phone side of tablet.

Back pocket The Surface Duo fits in my back pocket

The Duo also comes with an adhesive rubber bumper, which I stuck on. After all, the phone is a supremely slim slab of shimmery Gorilla Glass outside and in, and while the screen doesn't feel fragile the way the Samsung Galaxy Fold's plastic screen does (after all, the screen itself isn't flexible), I wouldn't want to drop this thing unprotected on a corner. The rubber bumper also makes the Duo less likely to slide off a table.

With bumper The rubber bumper adds a little bit of thickness and a lot of protection

Folded closed, the Surface Duo is less tall than a top-end smartphone like the Samsung Galaxy Note 20 Ultra, and surprisingly it isn't thicker, but of course it's wider. Held in the hand, it feels more like a small ebook reader than a phone because of its wider aspect ratio, and it's definitely a two-handed experience. I look forward to watching some videos on it.

Table tent Most Android devices don't have a 'table tent' mode

Under the hood, the Surface Duo has the specs of a device that's been in the oven a long time. It uses a Qualcomm Snapdragon 855, last year's processor, with a single 11-megapixel camera and two 5.6-inch, 1,800-by-1,350 screens. It has 6GB of RAM and either 128GB or 256GB of storage, and connects to the internet using LTE or Wi-Fi, not 5G.

Earbuds The reviewer's kit also comes with Surface Earbuds

Other than the unusual form factor, what you're paying $1,400 for is Microsoft's custom twist on Android software, proclaiming that it'll make the two screens more productive by letting you open links from one screen on the other, or flinging content from one to the other. I'll be sure to look at that closely as I explore the Surface Duo over the upcoming weeks, so check back soon for more.

Further Reading

About Our Expert

Sascha Segan

Sascha Segan

Former Lead Analyst, Mobile

My Experience

I'm that 5G guy. I've actually been here for every "G." I reviewed well over a thousand products during 18 years working full-time at PCMag.com, including every generation of the iPhone and the Samsung Galaxy S. I also wrote a weekly newsletter, Fully Mobilized, where I obsessed about phones and networks.

My Areas of Expertise

  • US and Canadian mobile networks
  • Mobile phones released in the US
  • iPads, Android tablets, and ebook readers
  • Mobile hotspots
  • Big data features such as Fastest Mobile Networks and Best Work-From-Home Cities

The Technology I Use

Being cross-platform is critical for someone in my position. In the US, the mobile world is split pretty cleanly between iOS and Android. So I think it's really important to have Apple, Android and Windows devices all in my daily orbit.

I use a Lenovo ThinkPad Carbon X1 for work and a 2021 Apple MacBook Pro for personal use. My current phone is a Samsung Galaxy S21 Ultra, although I'm probably going to move to an Android foldable. Most of my writing is either in Microsoft OneNote or a free notepad app called Notepad++. Number crunching, which I do often for those big data stories, is via Microsoft Excel, DataGrip for MySQL, and Tableau.

In terms of apps and cloud services, I use both Google Drive and Microsoft OneDrive heavily, although I also have iCloud because of the three Macs and three iPads in our house. I subscribe to way too many streaming services. 

My primary tablet is a 12.9-inch, 2020-model Apple iPad Pro. When I want to read a book, I've got a 2018-model flat-front Amazon Kindle Paperwhite. My home smart speakers run Google Home, and I watch a TCL Roku TV. And Verizon Fios keeps me connected at home.

My first computer was an Atari 800 and my first cell phone was a Qualcomm Thin Phone. I still have very fond feelings about both of them.

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