PCMag editors select and review products independently. If you buy through affiliate links, we may earn commissions, which help support our testing.

Apple's Independent Repair Program Now Includes Macs

A year after allowing third-parties to repair iPhones, they can now also get certified to repair Mac hardware.

 & Matthew Humphries Former Senior Editor

Our team tests, rates, and reviews more than 1,500 products each year to help you make better buying decisions and get more from technology.

Our Expert
LOOK INSIDE PC LABS HOW WE TEST
65 EXPERTS
43 YEARS
41,500+ REVIEWS

Last year, Apple decided to relax the rules around repairing iPhones ever so slightly by launching an independent repair program. A year on, and the program is being expanded to include Mac repairs.

As Reuters reports, Mac sales have grown considerably over the last, coronavirus-influenced quarter, with Apple reporting 21.6 percent growth. The move to allow third-parties to repair Mac hardware will certainly help meet demand with so many more Macs installed in homes while aiding consumers who don't live close to an Apple Store.

"When a device needs repairs, we want people to have access to a safe and reliable solution — this latest expansion joins the thousands of repair locations we've added over the past year," Jeff Williams, Apple’s chief operating officer, said in a statement. "We're looking forward to bringing that convenient and trustworthy repair experience to our Mac users."

As TechCrunch points out, the timing of this announcement hasn't gone unnoticed. Apple is part of the ongoing antitrust investigation by the House Committee on the Judiciary, which includes looking at consumer rights with regards to having the right to repair their devices. By running an independent repair program Apple can claim it's supporting such efforts, but at the same time the company has repeatedly lobbied against Right to Repair legislation.

It's also important to remember how restrictive the independent repair program is. It's free to sign up, but companies will be assessed by Apple to see if they meet several requirements before being allowed to offer repair services. All parts must also be sourced from Apple, meaning prices will remain set at whatever Apple decides to charge. Earlier this year, Vice reported on the contract independent repair shops have to sign to join the program, which includes unannounced audits and inspections by Apple. Inspections can lead to fines, and if a company leaves the program Apple reserves the right to continue inspections for up to five years afterwards.

Further Reading

Desktop PC Reviews

Desktop PC Best Picks

About Our Expert

Matthew Humphries

Matthew Humphries

Former Senior Editor

My Experience

I started working at PCMag in November 2016, covering all areas of technology and video game news. Before that I spent nearly 15 years working at Geek.com as a writer and editor. I also spent the first six years after leaving university as a professional game designer working with Disney, Games Workshop, 20th Century Fox, and Vivendi.

I hold two degrees: a Bachelor's degree in Computer Science and a Master's degree in Games Development. My first book, Make Your Own Pixel Art, is available from all good book shops.

My Areas of Expertise

  • PC components and system building
  • Raspberry Pi
  • Software development
  • Storage technology
  • Video games and gaming hardware

Read full bio