(Credit: Beata Zawrzel/NurPhoto via Getty Images)
Microsoft says it will work to improve Windows 11 following user complaints about bugs, performance issues, and other problems.
“The feedback we’re receiving from our community of passionate customers and Windows Insiders has been clear. We need to improve Windows in ways that are meaningful for people," Microsoft’s president of Windows and Devices, Pavan Davuluri, tells The Verge.
“This year you will see us focus on addressing pain points we hear consistently from customers: improving system performance, reliability, and the overall experience of Windows.”
This comes after the disastrous rollout of the January Windows 11 patch. Some users have been unable to enter sleep mode or turn off their computers. Others have been unable to boot up. A security update last year also saw some users unable to use USB-connected mice or keyboards to interact with important recovery tools.
The Verge also spoke to anonymous sources who say Windows engineers are now “swarming," which is the practice of bringing in more help to collaborate on fixing issues quickly.
Davuluri’s comments make it clear that Microsoft has recognized that growing issues are irritating to users and it wants to avoid having them switch to a different OS. On Oct. 14, Microsoft ended support for Windows 10 and encouraged users to upgrade to Windows 11. Oddly, Windows 11 saw its global market share dip at the end of 2025, according to StatCounter, from 55.18% in October to 44.68% in December. However, it rebounded last month to 62.41%, with Windows 10 at 35.77%.