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Uber, Lyft Suspend Shared Rides Option to Prevent Coronavirus Spread

Both companies have decided to hit pause on offering a carpooling option to prevent the spread of the coronavirus among passengers.

 & Michael Kan Principal Reporter

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Uber and Lyft are temporarily suspending shared rides to prevent the spread of the coronavirus. 

On Tuesday, Uber hit pause on offering UberPool in the US and Canada, according to Reuters. The option groups you with other customers into a single car to help lower the ride’s cost. However, the company decided to suspend the feature, citing the coronavirus, which has now infected more than 5,200 people in the US. 

“Our goal is to help flatten the curve on community spread in the cities we serve,” SVP Andrew Macdonald told PCMag in a statement. "With that in mind, we are suspending the Uber Pool service in the United States, Canada, London, and Paris. We remain in close contact with local leaders and will continue to work with them to discourage non-essential travel."

Lyft told PCMag the company is suspending its own carpooling option across all its markets. 

“The health and safety of the Lyft community is our top priority, and we’re dedicated to doing what we can to slow the spread of COVID-19. We will continue to monitor the situation closely and base our actions on official guidance,” the company said in a statement. 

All other ride options appear to be available on both services. So you’ll still be able to share a car with your friends and family. Uber Eats also remains in operation. 

However, the companies said last week they will temporarily suspend driver and rider accounts if the person tests positive for the coronavirus or has been exposed to the illness.  The companies will decide to impose a suspension based on input from public health authorities, who have been tracking and trying to stop the virus’ spread. 

Both companies have also been handing out cleaning supplies to drivers, although Uber says the supplies have been limited. Drivers who do contract the illness will be covered financially for up to 14 days, Uber says. 

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About Our Expert

Michael Kan

Michael Kan

Principal Reporter

My Experience

I've been a journalist for over 15 years. I got my start as a schools and cities reporter in Kansas City and joined PCMag in 2017, where I cover satellite internet services, cybersecurity, PC hardware, and more. I'm currently based in San Francisco, but previously spent over five years in China, covering the country's technology sector.

Since 2020, I've covered the launch and explosive growth of SpaceX's Starlink satellite internet service, writing 600+ stories on availability and feature launches, but also the regulatory battles over the expansion of satellite constellations, fights with rival providers like AST SpaceMobile and Amazon, and the effort to expand into satellite-based mobile service. I've combed through FCC filings for the latest news and driven to remote corners of California to test Starlink's cellular service.

I also cover cyber threats, from ransomware gangs to the emergence of AI-based malware. In 2024 and 2025, the FTC forced Avast to pay consumers $16.5 million for secretly harvesting and selling their personal information to third-party clients, as revealed in my joint investigation with Motherboard.

I also cover the PC graphics card market. Pandemic-era shortages led me to camp out in front of a Best Buy to get an RTX 3000. I'm now following how the AI-driven memory shortage is impacting the entire consumer electronics market. I'm always eager to learn more, so please jump in the comments with feedback and send me tips.

The Best Tech I've Had:

  • My first video game console: a Nintendo Famicom
  • I loved my Sega Saturn despite PlayStation's popularity.
  • The iPod Video I received as a gift in college
  • Xbox 360 FTW
  • The Galaxy Nexus was the first smartphone I was proud to own.
  • The PC desktop I built in 2013, which still works to this day.

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