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Pepper Robot Lands a Hospital Job

The world's first robot that can read emotions just got a job as a receptionist in two Belgian hospitals.

 & Angela Moscaritolo Managing Editor, Consumer Electronics

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SoftBank's Pepper robot has already dabbled in the retail, financial, and food service industries, and now the humanoid has snagged a job in another field: healthcare.

According to BBC News, Pepper, touted as the world's first robot that can read emotions, just got a job as a receptionist in two Belgian hospitals: the CHR Citadelle hospital in Liege and the AZ Damiaan hospital in Ostend. At CHR Citadelle, Pepper will reportedly remain in the reception area assisting patients, and at AZ Damiaan it will help direct visitors find the correct department.

The report notes that this is Pepper's first job in the healthcare industry. The robot has also worked at a cell phone store, Pizza Hut, dozens of financial institutions, and Nissan. It can interact with customers, detect emotions like sadness via built-in cameras and sensors, and react appropriately.

The hospitals have reportedly shelled out $34,000 for a version of Pepper, which boasts "specially designed software" from the Belgain firm Zora Bots and access to the helpdesk, according to the report. That's quite a bit more than the $1,850 base model.

Pepper will have some competition in the hospitals. Both facilities already use SoftBank's smaller Nao robots to "assist in exercise sessions and help children overcome their fears of surgery," BBC News reported.

Unveiled in June 2014, Pepper comes with a 10.1-inch touch display to monitor emotions via changing colors and movements, as well as voice-recognition technology — enabling human-to-humanoid communication. It can also make gestures like an arm wave or head nod.

For more, check out 16 Robots That Will Definitely Kill You and At Georgia Tech, Your Robot Butler Is Ready to Serve (and Learn).

About Our Expert

Angela Moscaritolo

Angela Moscaritolo

Managing Editor, Consumer Electronics

My Experience

I'm PCMag's managing editor for consumer electronics, overseeing an experienced team of analysts covering smart home, home entertainment, wearables, fitness and health tech, and various other product categories. I have been with PCMag for more than 10 years, and in that time have written more than 6,000 articles and reviews for the site. I previously served as an analyst focused on smart home and wearable devices, and before that I was a reporter covering consumer tech news. I'm also a yoga instructor, and have been actively teaching group and private classes for nearly a decade. 

Prior to joining PCMag, I was a reporter for SC Magazine, focusing on hackers and computer security. I earned a BS in journalism from West Virginia University, and started my career writing for newspapers in New Jersey, Pennsylvania, and West Virginia.

The Technology I Use

My little Florida beach bungalow is brimming with smart home tech. I have a smart speaker or display in every room, allowing me to control other connected devices by voice. The Nest Hub on my bedside table lets me set wake-up alarms, control my smart light bulbs, and set the temperature on my smart thermostat. I use the Amazon Echo Show 8 on my kitchen counter to browse recipes, reorder protein powder, check the weather, and watch the news while I do dishes. 

Because I suffer from allergies, air purifiers are essential. My favorite model is the Dyson Purifier Cool TP07, which doubles as a fan and continuously sends indoor pollution data to its companion mobile app. 

My pitbull Bradley sheds, so a good robot vacuum is a must. I currently use a premium Ecovacs Deebot that can both vacuum and mop, empty its own dustbin, and wash its own mop cloth. 

For fitness, I like to mix up my routine with cycling, indoor rowing, running, and strength training in addition to yoga. I take classes on the Tonal 2 smart strength training machine, I row indoors on an Aviron machine, and track my beach runs with an Apple Watch while listening to music on my Apple AirPods Pro. On the weekends, I love riding e-bikes like the rugged, beach-friendly Aventon Aventure for fun and fitness.

My job involves a lot of virtual meetings, so a quality webcam, microphone, and ring light are important. I use the Jabra PanaCast 20 webcam, the Elgato Wave: 3 microphone, and a Yesker tripod ring light. 

As for my preferred phone platform, I'm an iPhone person, but I've also extensively used Android for product testing.

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