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MoviePass Announces New Ticket Verification Policy

The company means business about this new policy: 'if you fail to submit your ticket stub more than once, your account will be canceled and you'll be ineligible to sign up for a new MoviePass account,' it warned.

 & Angela Moscaritolo Managing Editor, Consumer Electronics

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MoviePass is testing a new Ticket Verification policy designed to crack down on fraudulent activity.

"Starting over the next few days, each time you purchase a movie ticket with your MoviePass card, you will be asked to upload a photo of your ticket stub," the company explained in an email to subscribers randomly selected to take part in the Ticket Verification beta. "This photo needs to be uploaded before you're able to purchase your next movie ticket through MoviePass."

The company means business about this new policy: "if you fail to submit your ticket stub more than once, your account will be canceled and you'll be ineligible to sign up for a new MoviePass account," it warned.

MoviePass said the policy will help it "better track user behavior" and ensure subscribers are following its Terms of Use.

"Our ultimate goal is to continue providing you with access to movie theaters at a low cost, and we appreciate you working with us as we upgrade our systems," the company wrote.

Those selected for the beta trial can continue to check in to movies through the MoviePass app like usual. After checking in, you'll be prompted to snap and submit a photo of your ticket stub (you'll have to enable camera access to do so). MoviePass said the photo verification process "will only take seconds." Once the verification goes though, you'll be able to purchase your next ticket the following day. You'll have to repeat these steps every time you use your MoviePass card from now on.

If you don't submit your photo right away and end up losing your ticket stub, you'll be asked to provide an explanation about what happened. For more information on the Ticket Verification policy, head here.

This isn't the first time MoviePass has changed its policies on a whim. The company in late April updated its terms to prevent users from seeing the same film more than once. MoviePass has also experimented with several different pricing plans and promotions as of late, recently axing its flagship "unlimited" plan only to bring it back two weeks later.

Meanwhile, if you're put off by MoviePass's frequent policy changes and/or its recent privacy scandal, there is an alternative. Rival movie theatre subscription service Sinemia recently introduced plans starting at $4.99 per month for one ticket to any movie or $6.99 per month for two tickets.

About Our Expert

Angela Moscaritolo

Angela Moscaritolo

Managing Editor, Consumer Electronics

My Experience

I'm PCMag's managing editor for consumer electronics, overseeing an experienced team of analysts covering smart home, home entertainment, wearables, fitness and health tech, and various other product categories. I have been with PCMag for more than 10 years, and in that time have written more than 6,000 articles and reviews for the site. I previously served as an analyst focused on smart home and wearable devices, and before that I was a reporter covering consumer tech news. I'm also a yoga instructor, and have been actively teaching group and private classes for nearly a decade. 

Prior to joining PCMag, I was a reporter for SC Magazine, focusing on hackers and computer security. I earned a BS in journalism from West Virginia University, and started my career writing for newspapers in New Jersey, Pennsylvania, and West Virginia.

The Technology I Use

My little Florida beach bungalow is brimming with smart home tech. I have a smart speaker or display in every room, allowing me to control other connected devices by voice. The Nest Hub on my bedside table lets me set wake-up alarms, control my smart light bulbs, and set the temperature on my smart thermostat. I use the Amazon Echo Show 8 on my kitchen counter to browse recipes, reorder protein powder, check the weather, and watch the news while I do dishes. 

Because I suffer from allergies, air purifiers are essential. My favorite model is the Dyson Purifier Cool TP07, which doubles as a fan and continuously sends indoor pollution data to its companion mobile app. 

My pitbull Bradley sheds, so a good robot vacuum is a must. I currently use a premium Ecovacs Deebot that can both vacuum and mop, empty its own dustbin, and wash its own mop cloth. 

For fitness, I like to mix up my routine with cycling, indoor rowing, running, and strength training in addition to yoga. I take classes on the Tonal 2 smart strength training machine, I row indoors on an Aviron machine, and track my beach runs with an Apple Watch while listening to music on my Apple AirPods Pro. On the weekends, I love riding e-bikes like the rugged, beach-friendly Aventon Aventure for fun and fitness.

My job involves a lot of virtual meetings, so a quality webcam, microphone, and ring light are important. I use the Jabra PanaCast 20 webcam, the Elgato Wave: 3 microphone, and a Yesker tripod ring light. 

As for my preferred phone platform, I'm an iPhone person, but I've also extensively used Android for product testing.

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