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MoviePass CEO: Just Kidding, We're Not Tracking You

MoviePass CEO Mitch Lowe now says the app 'does not track and has never tracked or collected data on the location of our members at any point when the app is not active.'

 & Angela Moscaritolo Managing Editor, Consumer Electronics

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MoviePass CEO Mitch Lowe is backtracking on recent comments that the company is tracking users' locations before and after movies.

SecurityWatchIn a Tuesday letter to MoviePass members, partners, and employees, Lowe said the app "does not track and has never tracked or collected data on the location of our members at any point when the app is not active."

"In our recent update with Apple, we removed the background tracking capabilities," he said. "MoviePass does not use and has never used this feature."

That proclamation contradicts comments he made during a keynote speech entitled "Data is the New Oil: How will MoviePass Monetize It?" at the Entertainment Finance Forum in Los Angeles on March 2. During the talk, Lowe said MoviePass collects "an enormous amount of information" about its subscribers. Illustrating that point, he added: "we watch how you drive from home to the movies. We watch where you go afterwards."

Amidst backlash, Lowe now says those statements weren't true. "Through a mix of exuberance about our future and joking around, I mischaracterized how MoviePass locates our members," he wrote in the letter. "I apologize for these comments and the concern they caused."

Lowe went on to say that the app only identifies a person's location in two cases: when they are searching for nearby theatres, or checking into one. "Both events require both the app to be open and for the member to request the action," he wrote.

Meanwhile, during the keynote earlier this month, Lowe said the company is "exploring utilizing location-based marketing as a way to help enhance the overall experience by creating more opportunities for our subscribers to enjoy all the various elements of a good movie night." In his note today, Lowe promised they will inform users before making any Privacy Policy changes.

"If, in the future, MoviePass desires to expand how it uses data, we will amend our Privacy Policy and notify our members so that they will be afforded the opportunity to opt- in or opt- out of the MoviePass service," Lowe wrote. "This is what our customers expect, what the law requires, and how we've always handled data."

About Our Expert

Angela Moscaritolo

Angela Moscaritolo

Managing Editor, Consumer Electronics

My Experience

I'm PCMag's managing editor for consumer electronics, overseeing an experienced team of analysts covering smart home, home entertainment, wearables, fitness and health tech, and various other product categories. I have been with PCMag for more than 10 years, and in that time have written more than 6,000 articles and reviews for the site. I previously served as an analyst focused on smart home and wearable devices, and before that I was a reporter covering consumer tech news. I'm also a yoga instructor, and have been actively teaching group and private classes for nearly a decade. 

Prior to joining PCMag, I was a reporter for SC Magazine, focusing on hackers and computer security. I earned a BS in journalism from West Virginia University, and started my career writing for newspapers in New Jersey, Pennsylvania, and West Virginia.

The Technology I Use

My little Florida beach bungalow is brimming with smart home tech. I have a smart speaker or display in every room, allowing me to control other connected devices by voice. The Nest Hub on my bedside table lets me set wake-up alarms, control my smart light bulbs, and set the temperature on my smart thermostat. I use the Amazon Echo Show 8 on my kitchen counter to browse recipes, reorder protein powder, check the weather, and watch the news while I do dishes. 

Because I suffer from allergies, air purifiers are essential. My favorite model is the Dyson Purifier Cool TP07, which doubles as a fan and continuously sends indoor pollution data to its companion mobile app. 

My pitbull Bradley sheds, so a good robot vacuum is a must. I currently use a premium Ecovacs Deebot that can both vacuum and mop, empty its own dustbin, and wash its own mop cloth. 

For fitness, I like to mix up my routine with cycling, indoor rowing, running, and strength training in addition to yoga. I take classes on the Tonal 2 smart strength training machine, I row indoors on an Aviron machine, and track my beach runs with an Apple Watch while listening to music on my Apple AirPods Pro. On the weekends, I love riding e-bikes like the rugged, beach-friendly Aventon Aventure for fun and fitness.

My job involves a lot of virtual meetings, so a quality webcam, microphone, and ring light are important. I use the Jabra PanaCast 20 webcam, the Elgato Wave: 3 microphone, and a Yesker tripod ring light. 

As for my preferred phone platform, I'm an iPhone person, but I've also extensively used Android for product testing.

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