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Say 'Hello' to Facebook's Caller ID App

 & Angela Moscaritolo Managing Editor, Consumer Electronics

Our team tests, rates, and reviews more than 1,500 products each year to help you make better buying decisions and get more from technology.

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Facebook wants to make your phone's calling feature a little smarter.

The social network on Wednesday launched a new app, dubbed Hello, which connects with Facebook to tell you who's calling—even if you don't have their number saved in your phone. When someone calls your phone, the app will show you their name and photo along with other useful information—like their work title, birthday, and whether you have any mutual friends—to help you decide whether to pick up or press ignore.

For privacy reasons, you'll only see information that people have already shared with you on Facebook.

Besides telling you who's calling, the app lets you search for people and businesses, then dial them up for free with a single tap.

"So if a friend tells you about a new restaurant in your neighborhood, you can use Hello to find their hours, make a reservation, and get directions, all without leaving the app," Facebook said.

And if one of your enemies rings you up, you can easily block them, and the call will go straight to voicemail. Another cool feature — you can opt to automatically block calls from numbers that have been blocked by a lot of other people (i.e. telemarketers). Blocked calls can be reviewed in your recent calls.

Built by Facebook's Messenger team, the app is only available on Android at this point. Facebook did not say if it plans to bring it to other platforms in the future.

Head over to the Google Play store to download Hello for your Android phone. For more on the new app, check out the video below.

In 2013, Facebook tried a phone home-screen takeover with Facebook Home. It basically put Facebook content on your home screen, but never really took off. Since then, Facebook has been focusing on in-app experiences, from the big rollout of Facebook Messenger to smaller endeavors like Facebook Rooms, Groups, and Facebook Riff.

About Our Expert

Angela Moscaritolo

Angela Moscaritolo

Managing Editor, Consumer Electronics

My Experience

I'm PCMag's managing editor for consumer electronics, overseeing an experienced team of analysts covering smart home, home entertainment, wearables, fitness and health tech, and various other product categories. I have been with PCMag for more than 10 years, and in that time have written more than 6,000 articles and reviews for the site. I previously served as an analyst focused on smart home and wearable devices, and before that I was a reporter covering consumer tech news. I'm also a yoga instructor, and have been actively teaching group and private classes for nearly a decade. 

Prior to joining PCMag, I was a reporter for SC Magazine, focusing on hackers and computer security. I earned a BS in journalism from West Virginia University, and started my career writing for newspapers in New Jersey, Pennsylvania, and West Virginia.

The Technology I Use

My little Florida beach bungalow is brimming with smart home tech. I have a smart speaker or display in every room, allowing me to control other connected devices by voice. The Nest Hub on my bedside table lets me set wake-up alarms, control my smart light bulbs, and set the temperature on my smart thermostat. I use the Amazon Echo Show 8 on my kitchen counter to browse recipes, reorder protein powder, check the weather, and watch the news while I do dishes. 

Because I suffer from allergies, air purifiers are essential. My favorite model is the Dyson Purifier Cool TP07, which doubles as a fan and continuously sends indoor pollution data to its companion mobile app. 

My pitbull Bradley sheds, so a good robot vacuum is a must. I currently use a premium Ecovacs Deebot that can both vacuum and mop, empty its own dustbin, and wash its own mop cloth. 

For fitness, I like to mix up my routine with cycling, indoor rowing, running, and strength training in addition to yoga. I take classes on the Tonal 2 smart strength training machine, I row indoors on an Aviron machine, and track my beach runs with an Apple Watch while listening to music on my Apple AirPods Pro. On the weekends, I love riding e-bikes like the rugged, beach-friendly Aventon Aventure for fun and fitness.

My job involves a lot of virtual meetings, so a quality webcam, microphone, and ring light are important. I use the Jabra PanaCast 20 webcam, the Elgato Wave: 3 microphone, and a Yesker tripod ring light. 

As for my preferred phone platform, I'm an iPhone person, but I've also extensively used Android for product testing.

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