PCMag editors select and review products independently. If you buy through affiliate links, we may earn commissions, which help support our testing.

Sprint Adds Nearly 1M Customers in Q4

 & Stephanie Mlot Contributor

Our team tests, rates, and reviews more than 1,500 products each year to help you make better buying decisions and get more from technology.

Our Expert
LOOK INSIDE PC LABS HOW WE TEST
65 EXPERTS
43 YEARS
41,500+ REVIEWS

Sprint's year-end promotions appear to have paid off: The mobile provider netted nearly 1 million new customers in the third quarter.

Preliminary results show positive movement for the No. 3 U.S. carrier, which counted 30,000 net postpaid additions, 410,000 net prepaid subscribers, and 527,000 net wholesale users in the quarter that ended Dec. 31.

Sprint reported its highest number of postpaid gross additions in three years, as well as a 20 percent increase in new postpaid phone gross users.

Sprint will continue a "return to customer growth" in 2015, according to CEO Marcelo Claure. "[O]ur results during the last quarter show we are on the right track."

But Sprint continues to face competition from T-Mobile, which beat its target for postpaid net customer additions, attracting 8.3 million net customers in 2014, 2.1 million of which joined in the fourth quarter. But the un-carrier appears to have not reached its goal of surpassing Sprint to become the No. 3 carrier in 2014, though T-Mobile John Legere wants to make that happen in 2015.

The results come after a rather tumultuous year for Sprint. In early August, the carrier pulled the plug on merger talks with T-Mobile, and dropped its long-time CEO Dan Hesse in the process. Claure, founder of Brightstar Corp., took his place as company chief on Aug. 11.

Since then, the carrier has implemented an iPhone for Life annual upgrade plan, allowing subscribers to sign up for a 12-month lease option, with the choice to upgrade their iPhone every year.

Sprint also announced a "Cut Your Bill in Half Event" in December, providing unlimited talk and text and a data plan that is half the cost of an existing AT&T or Verizon plan.

It wasn't all sunshine and rainbows for the carrier, however. Last month, Sprint was sued by the Consumer Financial Protection Bureau (CFPB) for illegally billing wireless customers tens of millions of dollars in unauthorized third-party charges.

"While we still have work to do, it is clear that our aggressive actions to provide customers with the best value in wireless are gaining momentum," Claure said.

Full financial results for the third fiscal quarter of 2014 will be published in February.

For more, see Congratulations! You Killed the Sprint/T-Mobile Merger, as well as After T-Mobile, Where Now for Sprint?

About Our Expert

Stephanie Mlot

Stephanie Mlot

Contributor

My Experience

  • B.A. in Journalism & Public Relations with minor in Communications Media from Indiana University of Pennsylvania (IUP)
  • Reporter at The Frederick News-Post (2008-2012)
  • Reporter for PCMag and Geek.com (RIP) (2012-present)

My Areas of Expertise

  • Science & Space
  • Video Streaming Services
  • Social Media
  • Cars & Auto
  • Education

The Tech I Use

  • iPhone 12 Pro
  • MacBook Air (hooked up to a 23-inch Dell monitor)
  • Google Chrome
  • Google Drive
  • Soundcore Life P3 earbuds
  • Various Amazon Echo devices

Read full bio