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Dell Venue Pro: Windows Phone 7's Dark Horse? Hands On

 & Sascha Segan Former Lead Analyst, Mobile

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I want to love the Dell Venue Pro. This is the Windows Phone 7 with a keyboard that might actually work: a vertical slider, so it's usable one-handed and it gets around Windows Phone 7's problems with rotating screens. But it's from Dell, and even T-Mobile doesn't seem to have complete faith in the phone.

The Venue Pro is a long, narrow phone with metallic edges. It feels a little like a tube of something. Maybe it's a tube of Windows Phone 7. Slide the 4.1-inch, 800-by-480 screen up, and it becomes even longer, but there's a big payoff: a really nice little keyboard. The Venue Pro has a full four-row keyboard of domed keys, with a decently sized spacebar and the shift key in the right place. I could type on this. I could even type on this one-handed.

By being an entirely vertically oriented phone, the Venue Pro avoids some of the pitfalls the LG Quantum runs into. Many built-in Windows phone 7 apps only work in portrait mode, but that's OK; the Venue Pro is always in portrait mode.

Otherwise, all Windows Phones at the moment have similar hardware specs: a 1-GHz Qualcomm QSD8250 processor, a 5-megapixel camera, and 16GB of storage.

Dell's contribution to Windows Phone 7 software is a free year's subscription to Pageonce Personal Finance, a well-known and well-liked money management app. T-Mobile, meanwhile, has added streaming T-Mobile TV, Netflix, Slacker, Telenav navigation, and Family Room, a custom app to let ad-hoc family groups keep track of and send messages to each other.

I didn't have any problems with the Venue Pro's performance. Maps came up promptly, Web pages pinched to zoom, and T-Mobile TV looked pixelated, but it looked pixelated on the T-Mobile HD7 too.

Here's the thing, though. The Venue Pro will not be sold in T-Mobile stores. It will be sold directly on dell.com and through both Dell and T-Mobile enterprise sales. The Venue Pro didn't even get its own press release today - it was just a paragraph tacked at the end of T-Mobile's HTC HD7 release. That's really weird; it looks like T-Mobile doesn't have enough faith in the phone to stock it in stores and support it with its own front-line personnel.

T-Mobile's hesitation may come from the utter disaster of Dell's last two phones. The Dell Aero, an Android smartphone for AT&T, was so bad that the company wouldn't send me one. CNET's Bonnie Cha called it a "huge disappointment." Phone Scoop's Phil Berne called it a "total disappointment." The Aero followed the Dell Streak tablet for AT&T, about which I said, "its buggy, cobbled-together software begs for serious improvement."

So I suspect T-Mobile has the Dell Venue Pro on probation. Everybody loves a comeback story, and this could be Dell's - the keyboarded Windows Phone you actually want to use. We'll have to see when we get a review model in. Dell didn't announce a release date or price for the Venue Pro.

About Our Expert

Sascha Segan

Sascha Segan

Former Lead Analyst, Mobile

My Experience

I'm that 5G guy. I've actually been here for every "G." I reviewed well over a thousand products during 18 years working full-time at PCMag.com, including every generation of the iPhone and the Samsung Galaxy S. I also wrote a weekly newsletter, Fully Mobilized, where I obsessed about phones and networks.

My Areas of Expertise

  • US and Canadian mobile networks
  • Mobile phones released in the US
  • iPads, Android tablets, and ebook readers
  • Mobile hotspots
  • Big data features such as Fastest Mobile Networks and Best Work-From-Home Cities

The Technology I Use

Being cross-platform is critical for someone in my position. In the US, the mobile world is split pretty cleanly between iOS and Android. So I think it's really important to have Apple, Android and Windows devices all in my daily orbit.

I use a Lenovo ThinkPad Carbon X1 for work and a 2021 Apple MacBook Pro for personal use. My current phone is a Samsung Galaxy S21 Ultra, although I'm probably going to move to an Android foldable. Most of my writing is either in Microsoft OneNote or a free notepad app called Notepad++. Number crunching, which I do often for those big data stories, is via Microsoft Excel, DataGrip for MySQL, and Tableau.

In terms of apps and cloud services, I use both Google Drive and Microsoft OneDrive heavily, although I also have iCloud because of the three Macs and three iPads in our house. I subscribe to way too many streaming services. 

My primary tablet is a 12.9-inch, 2020-model Apple iPad Pro. When I want to read a book, I've got a 2018-model flat-front Amazon Kindle Paperwhite. My home smart speakers run Google Home, and I watch a TCL Roku TV. And Verizon Fios keeps me connected at home.

My first computer was an Atari 800 and my first cell phone was a Qualcomm Thin Phone. I still have very fond feelings about both of them.

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