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Mailbox (for iPad)

 & Jill Duffy Contributor

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The dedicated iPad app for Mailbox by Orchestra Inc., gives iPad and iPad mini owners the opportunity to try the much-hyped email management system. The app's philosophy isn't for everyone, but gives clear guidelines to people who struggle to feel in control of their inboxes. - Mailbox (for iPad)
3.5 Good

The Bottom Line

The dedicated iPad app for Mailbox by Orchestra Inc., gives iPad and iPad mini owners the opportunity to try the much-hyped email management system. The app's philosophy isn't for everyone, but gives clear guidelines to people who struggle to feel in control of their inboxes.

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Pros & Cons

    • Provides clear guidelines for how to manage email.
    • Nice layout.
    • Only supports Gmail accounts.
    • No bulk management tools.
    • Only works in landscape orientation.

An overflowing email inbox can feel like a weight on your shoulders. The email management system app Mailbox, by Orchestra Inc., originally debuted on the iPhone to much hype and demand. It promised a solution, a series of set actions that encouraged users to do something with every message that entered their inbox. When the app initially launched, Orchestra put guards at the gate and limited access to only a few thousand users at a time, with a long waiting list for anyone else who wanted to get their hands on the app. Now, with a few months' experience, Orchestra has opened the floodgates and in addition upgraded the app to spread across the full screen size of iPads and iPad minis. (Mailbox co-founder Gentry Underwood is a fan of the mini in particular.) The Mailbox iPad app is a straightforward port of the original, which is excellent news for those who have found it useful. Not everyone will, though, so it's important to know just how Mailbox aims to solve your email woes before you get sucked into using it as a primary solution for email management.

How to Get Mailbox for iPad

While the waiting list for Mailbox is now a thing of the past, it did take me a moment to realize the Mailbox iPad app doesn't actually show up under list of iPad apps in the Apple App Store. I downloaded the copy I found listed under iPhone apps, and heaved a sigh of relief upon installing it when I saw it was in fact the full-sized version.

Mailbox Philosophy and Gestures

Mailbox largely adheres to the Inbox Zero philosophy, which loosely states that an ideal inbox has zero messages in it by the time you close it. (As an aside, the creator of Inbox Zero, Merlin Mann, told me in an email conversation recently that Inbox Zero is not about having zero messages at all costs. It's more about having an inbox that doesn't overwhelm you and contains a reasonable amount of information to process and digest.) At the heart of the philosophy is the idea that when you look at email messages, you should do something with them, such as respond, file away, archive, delete, or push them off until later.

Mailbox's implementation of this concept is to give iPad users simple gestures for these actions. A long swipe to the right deletes a message, but a short swipe to the right marks a message as having been completed (so it can be archived). A short swipe to the left snoozes a message, and you can mark when it should reappear in your inbox, while a long left swipe files the message into the folder of your choice.

Mailbox only works with Gmail at the moment, which is a show stopper for a lot of people hoping to use the app for business email processing, particularly when they're on the road and merely need to stay on top of the inbox influx. You can, however, add multiple Gmail accounts, just not email from any other host. The app automatically sets up a few folders ("tags" in Gmail) for you—To Read, To Watch, To Buy, and Later—which you'll see the next time you log into Gmail proper nested inside a new "Mailbox" folder/tag.

Why Mailbox Isn't for Everyone

While Mailbox certainly does appeal to people who don't know how to process email and often feel overloaded by it, it's not a great solution for those who already deal with email pretty effectively. One problem is you can't select multiple messages at a time to process in bulk. I'm a rampant deleter, and the inability to delete six, seven, eight, fifteen messages at a shot completely destroys my productivity practices. You can do any of the swipe actions for your entire inbox by scrolling to the very bottom, but you can't hand-pick which messages to include or not include.

The layout of the iPad app takes advantage of the larger screen well, although it doesn't work in portrait orientation (only landscape on the iPad, although the opposite is true on the iPhone). If you like the Mailbox experience on the iPhone, it's definitely worth installing on an iPad, too. Having a consistent way to process email across those two platforms is a step in the right direction. Without support for other email hosting services, though, or the ability to process messages in bulk, Mailbox for iPad's appeal remains somewhat limited.

Final Thoughts

The dedicated iPad app for Mailbox by Orchestra Inc., gives iPad and iPad mini owners the opportunity to try the much-hyped email management system. The app's philosophy isn't for everyone, but gives clear guidelines to people who struggle to feel in control of their inboxes. - Mailbox (for iPad)

Mailbox (for iPad)

3.5 Good

The dedicated iPad app for Mailbox by Orchestra Inc., gives iPad and iPad mini owners the opportunity to try the much-hyped email management system. The app's philosophy isn't for everyone, but gives clear guidelines to people who struggle to feel in control of their inboxes.

Get It Now

Buy It Now

About Our Expert

Jill Duffy

Jill Duffy

Contributor

My Experience

I'm an expert in software and work-related issues, and I have been contributing to PCMag since 2011. I launched the column Get Organized in 2012 and ran it through 2024, offering advice on how to manage all the devices, apps, digital photos, email, and other technology that can make you feel overwhelmed. That column turned into the book Get Organized: How to Clean Up Your Messy Digital Life. I was also the first product reviewer at PCMag to test fitness gadgets, including everything from early Fitbits to smart bras.

Currently, I'm passionate about the meaning of work and work culture, and I enjoy writing about how managers and employees can communicate better, with or without software. My most recent book is The Everything Guide to Remote Work. I also love a good workplace drama. 

In addition to writing about work, I cover online education, focusing on learning for personal enrichment and skills development. I have a soft spot for really good language-learning software. Although I grew up speaking only English, some twists and turns in life led me to learn Spanish, Romanian, and a bit of American Sign Language. I've studied at the university level, as well as at the Foreign Service Institute, where US diplomats and ambassadors learn languages.

My writing has also appeared in WIRED, the BBC, Gloria, Refinery29, and Popular Science, among other publications.

Follow me on Mastodon.

The Technology I Use

Squeezing every last bit of usage out of the devices I already own is the only way I can tolerate my personal consumption. In other words, I do not own the latest cutting-edge technology. I buy things that will last and try to take care of them.

My life is organized by Todoist, and my notes live in Joplin. Where would I be without Dashlane as my password manager? Probably locked out of all my many online accounts—I have more than 1,000 of them.

When I share my contact information, it's an excruciatingly long list of phone numbers, messaging apps, and email addresses, because it's essential to stay flexible while also remaining somewhat mysterious.

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