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The Dos and Don'ts of BYOD

 & Jill Duffy Contributor

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BYOD stands for "bring your own device," and employees are going to do it whether your business and IT team like it or not.

Examples of BYOD uses range from employees checking company email on their personal smartphones, to letting dust gather on company-issued laptops because people prefer to use their own machines with their own software.

Employees just want to get their job done fast with the tools they know. Companies, of course, have to consider a ton of issues, from who will support and service an employee-owned device used for business to security. And if you don't think there are any real privacy concerns, consider these seven scary things employees can do with their mobile devices.

If you're running a startup or a small business that's bullish on innovation, you really can't deny employees the option to bring their own devices to work, though. Like I said: They're going to do it on some level whether you like it or not.

Here are a couple of basic dos and don'ts for BYOD.

First, do allow employees to bring their own devices, but don't make it a requirement. You shouldn't deny employees the hardware and software (and device-management permission levels) they need to get their jobs done. Give them what they need, but allow them the option of using their own equipment if they'd prefer.

Do make a decision about what should and should not be accessed on employee-owned devices. Take some time to think about whether certain kinds of data need to be locked down and treated differently from other information. You don't have to make everything under the sun available.

Don't overwork your IT team in getting people connected. Instead, do provide clear and concise instructions for setting up email, VPN connections, and anything else that gets a company-wide go-ahead. You can put these instructions on a company server or social network, where everyone can find them, and they're easy to update when the documentation changes. The real idea here is to empower people to help themselves as much as possible.

Do have clear information and rules regarding the employees' responsibilities. For example, if an employee brings her own laptop on a business trip for business purposes, and it's stolen, who will pay for a new laptop? Or if your IT team has the power to remotely wipe a smartphone with company data on it, will the employee's personal data also be wiped (hopefully the answer is no)? You want to have clear rules about these kinds of situations. Make sure everyone knows what these rules are, too.

One very important rule is don't let anyone walk around with business data on a phone, tablet, or laptop that isn't password protected. Having a password on the device itself is one of the most basic security measures you can have. Do make it a requirement.

While you're at it, do install encryption software on those devices, or provide instructions for employees to do it.

Finally, don't expect to save money. Some reports show that allowing BYOD keeps cost either relatively the same or increases them slightly. BYOD is not about cutting costs. It's about increasing efficiency, and maybe keeping employees happy. And remember that a BYOD policy is just one piece of the pie in a larger mobile device management strategy.

About Our Expert

Jill Duffy

Jill Duffy

Contributor

My Experience

I'm an expert in software and work-related issues, and I have been contributing to PCMag since 2011. I launched the column Get Organized in 2012 and ran it through 2024, offering advice on how to manage all the devices, apps, digital photos, email, and other technology that can make you feel overwhelmed. That column turned into the book Get Organized: How to Clean Up Your Messy Digital Life. I was also the first product reviewer at PCMag to test fitness gadgets, including everything from early Fitbits to smart bras.

Currently, I'm passionate about the meaning of work and work culture, and I enjoy writing about how managers and employees can communicate better, with or without software. My most recent book is The Everything Guide to Remote Work. I also love a good workplace drama. 

In addition to writing about work, I cover online education, focusing on learning for personal enrichment and skills development. I have a soft spot for really good language-learning software. Although I grew up speaking only English, some twists and turns in life led me to learn Spanish, Romanian, and a bit of American Sign Language. I've studied at the university level, as well as at the Foreign Service Institute, where US diplomats and ambassadors learn languages.

My writing has also appeared in WIRED, the BBC, Gloria, Refinery29, and Popular Science, among other publications.

Follow me on Mastodon.

The Technology I Use

Squeezing every last bit of usage out of the devices I already own is the only way I can tolerate my personal consumption. In other words, I do not own the latest cutting-edge technology. I buy things that will last and try to take care of them.

My life is organized by Todoist, and my notes live in Joplin. Where would I be without Dashlane as my password manager? Probably locked out of all my many online accounts—I have more than 1,000 of them.

When I share my contact information, it's an excruciatingly long list of phone numbers, messaging apps, and email addresses, because it's essential to stay flexible while also remaining somewhat mysterious.

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