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Dell 948 All-In-One Printer

 & M. David Stone Contributing Editor

Our team tests, rates, and reviews more than 1,500 products each year to help you make better buying decisions and get more from technology.

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43 YEARS
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 - All-in-One Printers
3.0 Average

The Bottom Line

The Dell 948 All-In-One Printer earns points for features, including an automatic document feeder and standalone fax capability, but it suffers from poor text quality.

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Pros & Cons

    • Automatic document feeder.
    • Standalone copier and fax.
    • Scans to e-mail.
    • Faxes from computer.
    • Slow.
    • Significantly subpar text quality.

Dell 948 All-In-One Printer Specs

Business Applications - DEFAULT SETTINGS - Microsoft Excel 2003 - 1 page, graph: 0:49 (min:sec)
Business Applications - DEFAULT SETTINGS - Microsoft Excel 2003 - 1 page, table A (with grid): 0:15 (min:sec)
Business Applications - DEFAULT SETTINGS - Microsoft Excel 2003 - 3 pages, charts and graphs: 2:26 (min:sec)
Business Applications - DEFAULT SETTINGS - Microsoft PowerPoint 2003 - 4 full-page slides: 4:17 (min:sec)
Business Applications - DEFAULT SETTINGS - Microsoft Word 2003 - 2 pages, text: 0:25 (min:sec)
Claimed lifetime for photos - dark storage: 100 years
Color or Monochrome: 1-pass color
Connection Type: USB
Connection Type: Wireless
Cost Per Page (Color): 13.8 cents
Cost Per Page (Mono): 5.1 cents
Direct Printing from Media Slots: CompactFlash Type I
Direct Printing from Media Slots: CompactFlash Type II
Direct Printing from Media Slots: Memory Stick
Direct Printing from Media Slots: Memory Stick Pro
Direct Printing from Media Slots: Microdrive
Direct Printing from Media Slots: MiniSD Card
Direct Printing from Media Slots: MultiMedia Card
Direct Printing from Media Slots: Secure Digital
Direct Printing from Media Slots: xD-Picture Card
Duty Cycle: 1000 pages per month
Ink Jet Type: Standard All-Purpose
Input Capacity (printer input only): 100 sheets
LCD Preview Screen: No
Maximum Scan Area: 8.5" x 11"
Maximum Standard Paper Size: Legal
Network-Ready: Optional
Number of Cartridges: 2
Number of Ink Colors: 4
Photos - HIGH -QUALITY SETTINGS - Adobe Photoshop 7 - Average output time per print: 4" x 6" prints : 2:06 (min:sec)
Print Duplexing: Yes
Printer Category: Ink Jet
Scanner Optical Resolution: 1200 pixels per inch
Scanner Type: Flatbed with ADF (Standard or Optional)
Standalone Copier and Fax: Copier
Standalone Copier and Fax: Fax
Tech Support: 888-560-8324; ;
Water/smudge proof or resistant: Yes

Calling the Dell 948 All-In-One Printer ($149 direct) "feature rich" is an understatement. This personal all-in-one (AIO) for home, home office, or both will give you just about any AIO feature you're likely to need. It works as a standalone copier and fax machine; it can fax from and scan to your computer (it scans to e-mail by launching your e-mail program and attaching the scan to a message); and it comes with an automatic document feeder (ADF) to handle multipage documents for faxing, scanning, and copying. For home use, the 948 can print directly from PictBridge cameras, memory cards, and USB keys. You can even add Dell's internal Wi-Fi option ($70 direct) and connect to it wirelessly.

Alas, there's a downside to Dell's packing so much into an AIO while still keeping the price low. The place where Dell cut corners is printing, with subpar text and slow speed for text and graphics. If text quality isn't critical (as when you have a monochrome laser as a primary printer, for example), the 948 can still be a good choice.

The 948 is reasonably compact at 11.3 by 18.0 by 16.1 inches (HWD), so you can easily find room for it. Physical setup is typical for an ink jet AIO: Remove the packing materials, load paper, connect the phone and power cords, turn it on, and then snap in the black and tricolor ink cartridges. While you're waiting for the automatic alignment page to print, you can start installing the software and then connect a USB cable when the program tells you to. The AIO comes with both Windows XP and Vista drivers. I tested it using Windows XP.

As I've already suggested, the 948 did not fare well on text and graphics speed. I timed it on our business applications suite (using QualityLogic's hardware and software, www.qualitylogic.com) at an underwhelming total of 26 minutes 37 seconds. As a point of reference, one similarly priced AIO, the HP Photosmart C5280 All-In-One, took just 17:50, while another, the HP OfficeJet J5780 All-in-One, took 21:10.

The story is very different for photo speed. As with many ink jet printers and AIOs, the 948 lets you swap out the black cartridge for a photo cartridge to print photos using six colors instead of four. This tends to increase the printing time, but with most printers, including the 948, it improves the colors in photos. I timed the 948, using the photo cartridge, at an average 2:06 for each 4-by-6 and 4:31 for each 8-by-10. That's significantly faster than either the C5280, at 2:42 and 6:20, or the J5870, at 3:11 and 8:17.

As with speed, quality varies with the type of output. Graphics and photo quality are both within the typical range for an ink jet, but text quality is far below the norm.

On our standard text suite, only one font qualified as both well formed and easily readable at any size smaller than 20 points. This isn't to say that the text was unusable, or even all that hard to read, but it's not suitable for any business document that needs to look even vaguely professional.

In some lines of text, the top of a line was misaligned with the bottom—despite the automatic alignment routine having been run. Dell says that this problem is limited to early production units and has since been fixed in updated firmware. If you happen to wind up with one of the early units, the update is available on Dell's Web site.

Quite apart from the alignment issue, some characters showed nearly broken lines and visibly uneven edges, even at 12 points. I'd call the text good enough for school or for uses like business correspondence if you don't need to have the output look fully professional. But it's not suitable for anything more demanding. Don't even think of using it for something like legal contracts with small fonts.

Graphics quality was much better, although a half step down from that of most ink jets. I saw banding in some graphics and a tendency to lose thin lines, but the quality overall was good enough for schoolwork or most internal business needs, including, for example, PowerPoint handouts. For graphics that cover most of a page, however, you may need to use a more expensive, heavyweight paper. On my tests, full-page graphics on the multipurpose paper we use tended to make the paper curl.

Photos were a match for those of most ink jets, with all of the prints on my tests qualifying as true photo quality. Colors—particularly reds—were a little punchier than the real thing (apples aren't really that red). That's not necessarily a problem, since many people prefer punchy colors. The 948 even did a good job on black-and-white photos, with only a slight off-black tint. Even better, the photos are highly water resistant and reasonably scratch resistant, which means you can pass them around for people to look at without worrying that they'll come back ruined.

Given the 948's issues with text quality, it's obviously a poor choice as your only printer if you need high-quality text. The slow speed makes it a less-than-compelling choice if you print many pages of text or graphics. On the other hand, if your printing needs are strictly light duty, or you need to print mostly photos, or you have another printer for text, the 948 can be well worth getting for its other features. Think of it as a scanner, copier, and fax machine that can also print. In that context, it makes a good second printer to have along with, say, a companion monochrome laser.

Check out the Dell 948 All-In-One Printer's test scores.

More Multi-Function Printer Reviews:

Final Thoughts

 - All-in-One Printers

Dell 948 All-In-One Printer

3.0 Average

The Dell 948 All-In-One Printer earns points for features, including an automatic document feeder and standalone fax capability, but it suffers from poor text quality.

Get It Now

Buy It Now

About Our Expert

M. David Stone

M. David Stone

Contributing Editor

My Experience

Most of my current work for PCMag is about printers and projectors, but I've covered a wide variety of other subjects—in more than 4,000 pieces, over more than 40 years—including both computer-related areas and others ranging from ape language experiments, to politics, to cosmology, to space colonies. I've written for PCMag.com from its start, and for PC Magazine before that, as a Contributor, then a Contributing Editor, then as the Lead Analyst for Printers, Scanners, and Projectors, and now, after a short hiatus, back to Contributing Editor.

I'm pretty sure I'm the only person who worked on every "Project Printer" blockbuster PCMag ever produced, often writing 15 or more reviews for the year's big printer blowout. (I snuck in a single review one year when I was writing a book, strictly so I could keep that claim alive.)

I've always worked for PCMag as a freelancer, which has freed me to take time away to write nine books, be a major contributor to four others, and write for other publications, including Wired, Computer Shopper, Projector Central, and Science Digest, where I was Computers Editor. I also wrote a computer column at one point for The Newark Star-Ledger.

Although I started my career primarily as a science (mostly physics and astronomy) and science-fiction writer (published in Analog), my non-computer-related work runs the gamut from the Project Data Book for NASA's Upper Atmosphere Research Satellite (written for GE's Astro-Space Division) to the script for a video overview of a top company in the gaming industry (that would be gambling, not video games). My books include The Underground Guide to Color Printers (Addison-Wesley), Troubleshooting Your PC (Microsoft Press), and Faster, Smarter Digital Photography (Microsoft Press).

Having covered a wide range of subjects, I've developed a serial expertise in many of them. The ones most relevant to my current work at PCMag.com are all imaging technologies.

The Technology I Use

I buy new PCs for my writing desk infrequently, because it takes a week or more to customize the settings the way I want them. At the moment, I have an HP Envy tower running Windows 10, but it's old enough to have a Windows 7 sticker on it. Its latest lease on a longer life is courtesy of a newly installed 500GB Samsung SSD 870 EVO.

Elsewhere in my house is an assortment of older and newer PCs. The older ones are dedicated to specific tasks, like the one I've been using to slowly digitize all the paper stored in my filing cabinets, while the newer ones are testbeds for printer and projector reviews.

For writing, I use Microsoft Word 2003, because I find it too annoying to take my hands off the keyboard to give mouse commands using the Ribbon. My workhorse printers are a Xerox Phaser 6280 color laser and a Dymo LabelWriter 450 Twin Turbo for labels and stamps. I also have a Canon Pixma iP8720 for printing photos, and a Canon ImageFormula DR-C225 for scanning.

My first computer was bought to replace my IBM Selectric for writing. After rejecting both the IBM PC (which had just been introduced) and the Apple II because of the keyboards, I chose a Vector Graphics Vector 3 CP/M machine with dual floppies. The first MS-DOS machine I was willing to use for writing was the IBM AT, with its much-improved keyboard compared with the original PC and its gargantuan 20MB hard drive.

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