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Most Americans Don't Trust Tech Industry in COVID-19 Contact-Tracing Efforts

The tech industry is about to release contact-tracing tools to help stop the spread of COVID-19, but Americans are wary.

 & Jason Cohen Senior Editor, Help & How To

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The COVID-19 pandemic has tech companies rushing to release contact tracing tools that can track your location and tell you if you came in contact with the virus. But what do people think about such an invasive measure? According to a study conducted by Pew Research Center, Americans are not convinced it's worth the risks.

The report says that 60 percent of respondents felt that tracking locations would not make a difference to the spread of COVID-19. Overall, only a little over half of respondents (52 percent) felt it was acceptable for the government to track the location of those who test positive for COVID-19. And 62 percent of Americans find it unacceptable to track location to ensure compliance with social-distancing recommendations.

This sentiment might be connected to peoples' overall wariness of data collection in general. A 2019 survey showed that most Americans don't feel they benefit from companies (72 percent) and the government (76 percent) collecting their data. Furthermore, 79 percent felt concern over how companies used the data that had already been collected.

This all comes to a head when you consider 70 percent of Americans feel their personal information is now less secure than it was five years ago. It shows an overall lack of trust in the access third parties have to everyone's data and a reluctance to use methods such as contact tracing even in the midst of a crisis.

In fact, most Americans seemingly want to go in the opposite direction than what features like contact tracing represent. Pew Research Center previously uncovered that 69 percent of US adults support the right to be forgotten with regards to medical data collection.

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About Our Expert

Jason Cohen

Jason Cohen

Senior Editor, Help & How To

My Experience

As PCMag's editor of how to content, I have to cover a wide variety of topics and also make our stories accessible to everyday users. Considering my history as a technical writer, copywriter, and all-around freelancer covering baseball, comics, and more at various outlets, I am used to making myself into an expert.

I believe tech corporations are bad, but you might as well know how to use technology in everyday life. Want more how to content delivered right to your inbox? Sign up for the tips and tricks newsletter that I curate twice a week.

The Technology I Use

My job as how-to guru means I use just about every gadget under the sun, so I can figure out how everything works. I work from a Lenovo ThinkPad running Windows 11, but also have a very large Dell Inspiron 17 3000 and Apple silicon MacBook. I also have a Google Pixel 6a for personal use and use a Galaxy Z Flip 4 for additional Samsung-related testing. For iOS coverage, an iPhone 13 mini works like a charm, though it's already becoming a little long in the tooth.

My desktop situation includes a dual monitor setup with a modest Acer monitor. I also use a Logitech mouse (who can use these ThinkPad trackpads) and a Havit keyboard (my first mechanical keyboard; I love it but my wife hates it!). I'm a recent convert from wired headphones; I have Anker Soundcore Liberty Air wireless earbuds for personal use and have taken to the Sennheiser HD 450BT headphones for work.

Whenever I have a second to myself, I'm probably gaming on my Nintendo Switch, Steam Deck, or Xbox Series S. I also still have a bunch of classic consoles lying around as well.

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