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We Need to Kill Voicemail. Now.

 & Sascha Segan Former Lead Analyst, Mobile

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Don't try to leave me a voice message. I won't get it.

OpinionsVoicemail needs to die. It's an archaic time-waster and nobody likes it. But it hangs on, undead, with bits and pieces falling off but still ready to bite your ear off and chew on the gristle.

Voicemail survives because it's interoperable, and because businesses hate to upgrade technology. Interoperability, in communication, is huge. It's one of the foundations of human society: the assurance that when you send a message, it will be heard and received. It's why I still love SMS and I'm deeply, deeply suspicious of iMessage, which is designed to socially alienate Android users from iPhone users.

Only an open standard can be truly interoperable and universal, which is why we live in a world of fragmented messaging apps. Facebook, Instagram, WeChat, WhatsApp, Viber and all of their ilk have profit motives to keep you in their silo and out of competing ones, just as Apple is trying to keep you away from Android with iMessage. That competition, in turn, has kept voicemail alive because it's the one thing everyone can count on.

It should be one of two things everyone can count on; SMS text messaging is open, interoperable, and supported by all the wireless carriers, some of whom are also major landline phone companies. But landline phones, especially the massive voice-over-IP installations that have taken over most businesses, don't support SMS, so you're stuck with voicemail. Although there are many, many OTT third-party providers offering landline-to-text services, there's just been no push to use them. Voicemail is a sunk cost. Voicemail-to-text would cost extra.

I remember reviewing a service I thought would free me from voicemail in 2007. 2007! Simulscribe, at the time, competed with Spinvox, Nuance, and later Google Voice in the voicemail-to-text sweepstakes, supposedly converting your voicemails to text messages. That could have been awesome, but nobody's quite nailed machine-based text transcription, even to this day. Google Voice transcriptions are still ridiculous. (I wish they were better; it would make my interview note-taking routine a lot easier.)

The saga of trying to make natural language voice interfaces work is a long, long story. I remember asking Bill Gates, of all people, about it at a tablet PC event in 2002, when we were all trying to figure out how you were supposed to enter data into something that didn't have a keyboard. I asked, what about natural language interfaces? He laughed; those are at least five years away, maybe 10, he said. It's been 14. We still don't have accurate voice transcription. Dragon NaturallySpeaking relies on being trained to one voice in a quiet room; it isn't scalable.

So cell phone plans still come with voicemail, although they all have texting as an option. Business phones all default to voicemail, because they have for 40 years, and business phone providers see no reason to change. And I've heard a few people still have home phones.

I know this isn't a new call. In 2014, Gawker ran a poetic, personal piece about voicemail, its history, and its possible demise (former PCMagger Leslie Horn wrote a similarly moving story about it for Gawker, too). But as your company (and mine) will probably never, ever upgrade its corporate phone system, we're going to have to take the situation into our own hands.

The only way to kill voicemail is to stop using it. Do what I did: call your voicemail now, and set a new greeting. "I no longer listen to voicemail. Please contact me by e-mail."

About Our Expert

Sascha Segan

Sascha Segan

Former Lead Analyst, Mobile

My Experience

I'm that 5G guy. I've actually been here for every "G." I reviewed well over a thousand products during 18 years working full-time at PCMag.com, including every generation of the iPhone and the Samsung Galaxy S. I also wrote a weekly newsletter, Fully Mobilized, where I obsessed about phones and networks.

My Areas of Expertise

  • US and Canadian mobile networks
  • Mobile phones released in the US
  • iPads, Android tablets, and ebook readers
  • Mobile hotspots
  • Big data features such as Fastest Mobile Networks and Best Work-From-Home Cities

The Technology I Use

Being cross-platform is critical for someone in my position. In the US, the mobile world is split pretty cleanly between iOS and Android. So I think it's really important to have Apple, Android and Windows devices all in my daily orbit.

I use a Lenovo ThinkPad Carbon X1 for work and a 2021 Apple MacBook Pro for personal use. My current phone is a Samsung Galaxy S21 Ultra, although I'm probably going to move to an Android foldable. Most of my writing is either in Microsoft OneNote or a free notepad app called Notepad++. Number crunching, which I do often for those big data stories, is via Microsoft Excel, DataGrip for MySQL, and Tableau.

In terms of apps and cloud services, I use both Google Drive and Microsoft OneDrive heavily, although I also have iCloud because of the three Macs and three iPads in our house. I subscribe to way too many streaming services. 

My primary tablet is a 12.9-inch, 2020-model Apple iPad Pro. When I want to read a book, I've got a 2018-model flat-front Amazon Kindle Paperwhite. My home smart speakers run Google Home, and I watch a TCL Roku TV. And Verizon Fios keeps me connected at home.

My first computer was an Atari 800 and my first cell phone was a Qualcomm Thin Phone. I still have very fond feelings about both of them.

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