Technicians at PC Pinpoint can address problems related to any PC or peripheral running any OS. First, you download a communications client. When you encounter a problem, you click on the Pinpoint icon for automated testing, which identifies and fixes about 65 percent of common problems. If you need more help, you can reference illustrated self-help tutorials or contact a support representative by phone, e-mail, or chat.

The representative we spoke with about our monitor asked whether we had tried the tutorials first. He then used the communications utility to check our computer's components and quickly talked us through the solution.