Paul Ferrill

Paul Ferrill

Paul Ferrill is a freelance writer and reviewer for PCMag. Reach him at paul.ferrill@gmail.com or follow him on Twitter @paulferrill.

Recent Articles By Paul Ferrill

    • Vivantio
      4.0 Excellent

      2 months, 4 weeks By John Brandon, Paul Ferrill, Oliver Haslam
      Vivantio (Review Vivantio)
    • HaloITSM
      4.5 Outstanding Editors' Choice

      4 months, 2 weeks By John Brandon, Paul Ferrill
      HaloITSM (Review HaloITSM)
    • Zoho Desk
      4.0 Excellent

      The most full-featured help desk you can buy for the money

      6 months, 1 week By John Brandon, Paul Ferrill
      Zoho Desk (Review Zoho Desk)
    • HappyFox Help Desk
      4.0 Excellent

      Highly customizable with a competitive price

      6 months, 1 week By Tim Ferrill, Paul Ferrill, Juan Martinez, Dianna Gunn
      HappyFox Help Desk (Review HappyFox)
    • Freshdesk Omni
      4.5 Outstanding Editors' Choice

      6 months, 1 week By John Brandon, Paul Ferrill, Daniel Brame
      Freshdesk Omni (Review Freshdesk Omni)
    • Dialpad Connect
      3.5 Good

      A slick, reliable VoIP with some limitations

      9 months, 2 weeks By John Brandon, Wayne Rash, Paul Ferrill
      Dialpad Connect (Review Dialpad)
    • Microsoft Teams Phone
      3.5 Good

      A highly capable add-on to Microsoft Teams with powerful AI assistance

      11 months, 2 weeks By John Brandon, Paul Ferrill
      Microsoft Teams Phone (Review Microsoft Teams Phone)
    • NextivaONE
      3.0 Average

      An affordable VoIP service with limited AI and video meeting features

      1 year, 1 month By John Brandon, Paul Ferrill
      NextivaONE (Review Nextiva)
    • Ooma Office
      3.5 Good

      Simple, cost-effective voice calling

      1 year, 1 month By John Brandon, Wayne Rash, Paul Ferrill
      Ooma Office (Review Ooma Office)
    • The Best Mobile Device Management (MDM) Solutions

      Hybrid work is the new normal, so IT admins must ensure that their companies' devices are properly provisioned, configured, updated, and secured. These tested MDM platforms help keep your remote workforce secure.

      3 years, 1 month By Paul Ferrill, Neil Mcallister
      The Best Mobile Device Management (MDM) Solutions (Roundup Mobile Device Management)
    • Freshdesk Contact Center
      3.5 Good

      An affordable softphone for call centers and customer service operations

      3 years, 9 months By Wayne Rash, Paul Ferrill
      Freshdesk Contact Center (Review Freshdesk Contact Center)
    • Jira Service Management
      4.0 Excellent

      Atlassian's Jira Service Management is a leading helpdesk contender for big IT departments.

      4 years, 6 months By Paul Ferrill, Juan Martinez
      Jira Service Management (Review JIRA Service Management)
    • Zendesk for Service
      4.5 Outstanding Editors' Choice

      Expensive, but it sports lots of slick features

      4 years, 6 months By Paul Ferrill
      Zendesk for Service (Review Zendesk for Customer Service)
    • Gorgias
      3.0 Average

      Help desk with a single mission: e-commerce

      4 years, 11 months By Paul Ferrill
      Gorgias (Review Gorgias)
    • Mitel MiCloud Connect
      3.5 Good

      Cloud PBX with solid features and mobile-first client design

      5 years, 1 month By Paul Ferrill, Rob Marvin
      Mitel MiCloud Connect (Review Mitel MiCloud Connect)
    • IBM MaaS360
      4.0 Excellent

      An enterprise MDM platform with a Big Blue AI spin

      6 years, 1 month By Paul Ferrill
      IBM MaaS360 (Review IBM MaaS360)
    • Baramundi Management Suite
      3.0 Average

      A fairly basic MDM solution for a small business-friendly price

      6 years, 1 month By Paul Ferrill
      Baramundi Management Suite (Review Baramundi Management Suite)