Oliver Haslam

ManageEngine ServiceDesk Plus

2 months By John Brandon, Paul Ferrill, Oliver Haslam

Vivantio

2 months, 4 weeks By John Brandon, Paul Ferrill, Oliver Haslam

Kayako

The updated version of Kayako delivers an improved user interface at the same price. The same wide range of communication channels and enterprise security makes it a more viable choice than the previous version.

9 years, 2 months By Paul Ferrill, Oliver Haslam

Samanage

Samanage's IT Service Desk and Asset management suite has many features businesses may be seeking and offers a short free trial, but a lackluster interface means it's not a fit for everyone.

9 years, 5 months By Oliver Haslam

Desk.com

Desk.com is well worth it if your service desk just needs to be able to raise and close tickets. It's not going to run your ITIL business but it doesn't set out to either.

9 years, 6 months By Oliver Haslam

TeamSupport

TeamSupport is a decent helpdesk application but with a dated and sometimes convoluted user interface. It's a good option for SMB operations, but make sure its particular features are really right for you before committing.

10 years, 9 months By Oliver Haslam