Dwayne Green is a Team Lead of Testing at 1-800-Contacts located in Salt Lake City, UT. He has 10 years of industry experience and has a passion for exploratory testing. He has been active in local software craftsmanship and testing meetups. Dwayne can be reached at aced007@gmail.com. Follow him on Twitter @n00btester.
Very much an enterprise-oriented platform, ServiceNow's feature set is almost guaranteed to tick whatever features you need. But you'll need to face a serious learning curve and potentially a high price tag if you're a small business just looking for a basic solution.
6 years, 10 monthsPart of a larger network management application suite, LANDesk IT Asset Management Suite is nevertheless feature-rich and has the ability to quickly deliver a wide variety of bundled or custom reporting; however, it lacks a cloud-hosted deployment option and is fairly complex for beginning users or SMBs.
7 years, 4 monthsA lightweight combination of help desk and asset management features, SolarWinds Web Help Desk lacks a few features that larger organizations will need, but makes up for it with an easy-to-use user interface and a nice price.
10 years, 3 months
