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Almost 30% of Professionals Have Used ChatGPT for Work Purposes

People who work in marketing and advertising are using the AI chatbot the most, followed by tech workers and consultants, according to a Fishbowl survey.

 & Michael Kan Principal Reporter

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Are you using OpenAI’s ChatGPT to help you work? You're not alone. 

A recent survey found that 27% of professionals have used the AI-powered chatbot to help them complete work tasks. 

The findings come from career-based social networking app Fishbowl, which polled 4,500 users about ChatGPT earlier this month. The chatbot launched in November, but it’s quickly become popular for its ability to write intelligible, human-like answers to a variety of questions.

In addition, the free program can check submitted text for spelling and grammar errors, write essays on numerous topics, and even generate computer code. Hence, it’s no surprise workers, along with students and cybercriminals, have found uses for ChatGPT.

An example of ChatGPT explaining a concept

Fishbowl finds that people who work in marketing and advertising have been adopting the AI program the most. About 37% of these professionals have used the program to assist in their jobs. Following behind were tech workers at 35% and consultants at 30%. 

“Healthcare has the lowest usage with 15%. Accounting and teaching come in at 16% and 19%, respectively,” according to Fishbowl, which said people are tapping ChatGPT to create cover letters, write product descriptions to increase search rankings, and draft punchier reports.  

About 20% of the women polled had adopted ChatGPT while 30% of men had. In terms of age groups, workers from Generation Z (people born in the late 1990s to early 2000s) have adopted ChatGPT the most at 29%. Generation X is at 28% while Millennials are at 27%.  

ChatGPT’s capabilities are so impressive it’s prompted many to wonder if future iterations of the program could replace white-collar work. In addition, Google reportedly views ChatGPT as a serious threat to its search engine. According to The New York Times, the tech giant is scrambling to respond by rolling out its own AI-powered chatbots.

About Our Expert

Michael Kan

Michael Kan

Principal Reporter

My Experience

I've been a journalist for over 15 years. I got my start as a schools and cities reporter in Kansas City and joined PCMag in 2017, where I cover satellite internet services, cybersecurity, PC hardware, and more. I'm currently based in San Francisco, but previously spent over five years in China, covering the country's technology sector.

Since 2020, I've covered the launch and explosive growth of SpaceX's Starlink satellite internet service, writing 600+ stories on availability and feature launches, but also the regulatory battles over the expansion of satellite constellations, fights with rival providers like AST SpaceMobile and Amazon, and the effort to expand into satellite-based mobile service. I've combed through FCC filings for the latest news and driven to remote corners of California to test Starlink's cellular service.

I also cover cyber threats, from ransomware gangs to the emergence of AI-based malware. In 2024 and 2025, the FTC forced Avast to pay consumers $16.5 million for secretly harvesting and selling their personal information to third-party clients, as revealed in my joint investigation with Motherboard.

I also cover the PC graphics card market. Pandemic-era shortages led me to camp out in front of a Best Buy to get an RTX 3000. I'm now following how the AI-driven memory shortage is impacting the entire consumer electronics market. I'm always eager to learn more, so please jump in the comments with feedback and send me tips.

The Best Tech I've Had:

  • My first video game console: a Nintendo Famicom
  • I loved my Sega Saturn despite PlayStation's popularity.
  • The iPod Video I received as a gift in college
  • Xbox 360 FTW
  • The Galaxy Nexus was the first smartphone I was proud to own.
  • The PC desktop I built in 2013, which still works to this day.

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