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Valve Ran Out of Steam Controllers and Is Refunding Orders

Valve made a mistake and sold more Steam Controllers than it had stock. As no more are being produced, unfulfilled orders are being refunded.

 & Matthew Humphries Former Senior Editor

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When Valve launched the Steam Autumn Sale last week, one of the best deals offered was the Steam Controller at a 90 percent discount. Priced at just $5, gamers ordered it in their droves, but there's a problem. Valve isn't making the Steam Controller anymore and it sold more units than there was stock.

As VG24/7 reports, some Steam customers are reporting their orders have been canceled and refunds already issued. No explanation was initially given, but a Steam Support message has since appeared clarifying the situation.

It reads, "During our recent sale, we mistakenly took more orders for the Steam Controller than we were able to fulfill. As we are no longer producing this product, we are unable to send you a Steam Controller and have refunded your purchase." The message finishes by saying, "We sincerely apologize for the confusion and inconvenience."

While annoying for those who lost out, at least Valve is quickly refunding the money back into their accounts. There's a lot of choice out there for PC game controllers, but admittedly none of them cost just $5. If you own one of the current-gen games consoles, then you already have a controller ideal for PC gaming.

With no stock left, the Steam Controller is now officially dead and Valve is moving its focus elsewhere. Based on recent announcements, it seems virtual reality is likely to be where the company focuses its efforts going forward. We'll be left waiting until March to play Half-Life: Alice, though, and that's assuming you have a headset to enjoy the experience.

About Our Expert

Matthew Humphries

Matthew Humphries

Former Senior Editor

My Experience

I started working at PCMag in November 2016, covering all areas of technology and video game news. Before that I spent nearly 15 years working at Geek.com as a writer and editor. I also spent the first six years after leaving university as a professional game designer working with Disney, Games Workshop, 20th Century Fox, and Vivendi.

I hold two degrees: a Bachelor's degree in Computer Science and a Master's degree in Games Development. My first book, Make Your Own Pixel Art, is available from all good book shops.

My Areas of Expertise

  • PC components and system building
  • Raspberry Pi
  • Software development
  • Storage technology
  • Video games and gaming hardware

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