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Blogger Tricks Tech Support Scammers Into Downloading Ransomware

While ethically murky, his tactics show that scammers aren't immune to their own tactics.

 & Tom Brant Managing Editor

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Tech support scammers, who typically try to convince consumers that their computer is infected with malware and sell them unnecessary security services to "clean" the PC, are not a new problem. Everyone from Microsoft to the Federal Trade Commission has tried to fight them.

SecurityWatchBut one enterprising programmer named Ivan Kwiatkowski came up with an unorthodox and questionably ethical idea to beat the scammers at their own game: he attempted to infect the tech support scammer's own computer with ransomware.

After Kwiatkowski's parents stumbled on a tech support scam, he fixed their computer. But just for fun, he saved the phone number provided on the scam web page, and called it to see what would happen. That led to him setting up a remote connection to the spammer's computer using what appeared to be a legitimate tech support chat client.

He was using an old Windows XP virtual machine, which the spammer quickly—and falsely— diagnosed as being infected with malware that only an expensive antivirus program could remove.

"In the end, she reaches the following conclusion: my computer has been infected, and now it needs to be cleaned up," Kwiatkowski wrote on his blog. "I'm encouraged to buy either ANTI SPY or ANTI TROJAN, for the measly sum of $189.90."

So he played along. He called back and read a second scammer a fake credit card number. After the scammer tried multiple times to input the digits, Kwiatkowski sent a zip file containing a ransomware program masquerading as a photo of his credit card, suggesting that the scammer try to read it himself.

"And while a background process quietly encrypts his files, we try paying a couple more times with those random CC numbers and he finally gives up, suggesting that I contact my bank and promising to call me back next Monday," Kwiatkowski wrote.

It's unclear from Kwiatkowski's account whether the ransomware actually worked, and his tongue-in-cheek, ethically murky approach to getting back at tech support scammers won't make a dent in the overall industry.

Still, in an era of increasing cyber crime, a real-life Mr. Robot like Kwiatkowski is at least a reminder that spammers themselves aren't immune from the nefarious tactics they employ to prey on unsuspecting computer users.

About Our Expert

Tom Brant

Tom Brant

Managing Editor

I’m a managing editor at PCMag.com focused on PC hardware. Reading this during the day? Then you've caught me testing gear and editing reviews of Wi-Fi routers, printers, laptops, and tons of other personal tech. (Reading this at night? Then I’m probably dreaming about all those cool products.) I’ve covered the consumer tech world as an editor, reporter, and analyst since 2015.

I've covered most major consumer tech events, including CES, Computex, Google I/O, and IFA. I've also appeared on CBS News, in USA Today, and at many other outlets to offer analysis on breaking technology news.

Before I joined the tech-journalism ranks, I wrote on topics as diverse as Borneo's rainforests, Middle Eastern airlines, and Big Data's role in presidential elections. A graduate of Middlebury College, I also have a master's degree in journalism and French Studies from New York University.

The Technology I Use

While most people buy a phone or laptop and stick with it for years, I’m lucky enough to use devices based on Android, iOS, macOS, and Windows daily as part of my job. As a result, I cycle through lots of tech in addition to my IT-issue work laptop. (Yes, that's a ThinkPad.) Personally, I’ve also owned a lot of tech products both cutting-edge and cringeworthy, from the Nintendo GameCube and the original MacBook to the Palm m105 and the CueCat.

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