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Our Favorite IM Tools

 & Michael Muchmore Contributor

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Buying Guide: Our Favorite IM Tools

Though it's recently taken the backseat to the social networking microblogging phenomenon, Twitter, instant messaging is still very much alive and kicking. New versions of some of the biggest names in IM are a testament to some people's need to communicate in more than 140 characters at a time.

The biggest fish in the IM world, AOL Instant Messenger (more familiarly known as AIM), is undergoing a major modernization with version 7, which is now in late beta. And perhaps the hottest entrant of late in the IM world, Digsby, which unites IM with the likes of Twitter, Facebook, and more, made news recently for a breach of software etiquette: It turned out that the software was by default set to take advantage of users' processing power for financial gain.

Digbsy, however, isn't the only hot new IM client that incorporates social networking updates. Trillian Astra, the latest incarnation of the first popular multiservice IM client, which has been in development for the last four years, has finally gone final as of mid-August. It's not only a client, but a service, complete with voice, video, and Web-based chat. It has tabbed chat windows and multiuser support, and over 200 new features.

The single-service clients haven't stood still either. In addition to AIM 7, Yahoo has come out with the pretty impressive version 9 of Yahoo Messenger, which also can display your Facebook and Twitter updates. Both AIM and Yahoo can add each other's contacts, but you won't get all the features you would with the standalone clients, like voice and video chat. These big IM apps also offer goodies like shared photo viewing, online gaming, and Web music radio stations. Meanwhile, our Editors' Choice Windows Live Messenger just gets better and better, with slick, customizable design and cool things like video winks.

AIM 7 (beta2) : Sign In AIM 7 (Beta 2)
Free
Judging from this beta release, Version 7 is a definite improvement over previous versions of the AIM instant messaging client, with more subtle ad placement and better integration with social networks like Facebook and Twitter. But it still trails alternatives like Digsby and Windows Live Messenger in terms of depth of functionality.

Digsby logo Digsby

Free
Digsby would be the multiservice instant messaging client to beat, had it not resorted to somewhat deceptive ways of making money. Its adroit incorporation of Facebook, MySpace, and Twitter feeds with all major IM systems, and a skinnable, versatile interface nevertheless make it very appealing.

Meebo Meebo

Free
Meebo lets you conduct chats with multiple IM clients, without the headache of windows and downloads.

Trillian Astra Trillian Astra
Free; Pro version $25

This far-reaching update to the favorite multiservice instant messaging client of yesteryear bundles a ton to like—there are over 250 new features. Other IM apps may surpass Trillian Astra in certain areas, but no other service offers Trillian's breadth of functionality.

Windows Live Messenger beta Windows Live Messenger

Free
Microsoft's instant-messaging client is more feature-rich and more customizable than its main competitors, Yahoo Messenger and AIM, and has a better interface. MSN Messenger gives you access to the world's largest messaging base, and it now adds Web and Facebook clients.

Yahoo! Messenger 9.0 : Signing In Yahoo! Messenger 9.0

Free
Yahoo Messenger 9.0 has an excellent design and a deep feature set with multilanguage IM translation capabilities and active, full-featured chat rooms that set it apart. But it boasts fewer users than AIM or MSN/Windows Live.

About Our Expert

Michael Muchmore

Michael Muchmore

Contributor

My Experience

I've been testing PC and mobile software for more than 20 years, focusing on photo and video editing, operating systems, and web browsers. Prior to my current role, I covered software and apps for ExtremeTech and headed up PCMag’s enterprise software team. I’ve attended trade shows for Microsoft, Google, and Apple and written about all of them and their products.

I still get a kick out of seeing what's new in video and photo editing software, and how operating systems change over time. I was privileged to byline the cover story of the last print issue of PC Magazine, the Windows 7 review, and I’ve witnessed every Microsoft misstep and win, up to the latest Windows 11.

I’m an avid bird photographer and traveler—I’ve been to 40 countries, many with great birds! Because I’m also a classical music fan and former performer, I’ve reviewed streaming services that emphasize classical music.

Technology I Use

For everyday work, I use a good-old Dell tower with 16GB of RAM, a 12th-gen Intel Core i7 processor, and an Nvidia RTX 3060 Ti GPU that runs on Windows 11. I pair it with a 4K Lenovo ThinkVision P27u-10 monitor and a Logitech MX Vertical mouse. For offsite work, I use a 2024 Microsoft Surface Laptop with a Qualcomm Snapdragon X Elite processor. Camera-wise, I moved to mirrorless from a Canon EOS 80D with a Canon 70-300mm IS USM lens. I now have a Canon EOS R7 with a 100-400mm lens, but I miss my DSLR for several reasons.

In order of usage, the software I turn to most frequently is the Edge web browser, Slack, Adobe Creative Cloud, Microsoft 365, Firefox, Brave, and WhatsApp. I use the Windows Phone link app to see everything on my Samsung Galaxy S21 Ultra phone, which has excellent telephoto capability.

For fitness monitoring, I have a Fitbit Charge 6 and use an Anker Smart Scale P1. I’m also a streaming fan, so I subscribe to both Amazon Music Unlimited (especially for its Dolby Atmos content) and Qobuz (for its high-res sound quality and classical catalog). I recently added a Vizio 5.1 Soundbar SE, which sounds surprisingly good given its low price. To holler commands instead of using a remote control, I have the Amazon Fire TV Cube in the living room, which lets me verbally tell the TV what I want to watch. It hooks up to an LG B4 OLED TV. I have a Sonos One speaker in my kitchen that also ties in with Alexa, as does the Echo Dot 2 With Clock in my bedroom. For serious listening, I have B&W 601 speakers plugged into a Conrad-Johnson Sonographe amp and preamp, with a Cambridge Audio AXN10 streamer as source. For reading, I also have a Nook GlowLight 3.

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