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Pivot to the Truth? Facebook Lied About Video Stats, Advertisers Say

The advertisers, who sued Facebook in 2016 for overstating its metrics, now claim Mark Zuckerberg and Co. discovered the issue in January 2015 but withheld that information for more than a year. Facebook denies the allegations.

 & Angela Moscaritolo Managing Editor, Consumer Electronics

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Facebook knowingly inflated video ad metrics and lied to advertisers about it, according to a group of those advertisers.

As The Wall Street Journal reports, the advertisers, who sued Facebook in 2016 for overstating its metrics, now claim Mark Zuckerberg and Co. discovered that they'd been over-reporting the average amount of time users spent watching paid video ads in January 2015 but withheld that information for more than a year.

"Internal records recently produced in this litigation suggest…that Facebook's action rises to the level of fraud and may warrant punitive damages," the advertisers said in a Tuesday filing.

The controversy dates back to September 2016, when the Journal reported that Facebook had been overestimating average video ad viewing times for two years. Facebook claimed it calculated the "average duration of video viewed" by dividing the total time users' spent watching a video by the total number people who watched it. In reality, the company only included those who had viewed a video for three seconds or more when calculating this metric, leaving out everyone who clicked away before three seconds.

At the time, Facebook claimed it only discovered the problem "about a month" earlier and had fixed it right away. The advertisers, however, say otherwise.

"Facebook did not discover its mistake one month before its public announcement," they wrote. "Facebook engineers knew for over a year."

The plaintiffs went on to say that "multiple advertisers had reported aberrant results caused by the miscalculation," but the social network "did nothing" to stop the spread of its incorrect metrics.

Facebook did not immediately respond to PCMag's request for comment but denied the allegations in a statement to the Journal.

"Suggestions that we in any way tried to hide this issue from our partners are false," a Facebook spokeswoman reportedly said. "We told our customers about the error when we discovered it—and updated our help centre to explain the issue."

Meanwhile, the filing further claims that the problem was more severe than previously reported. When the issue came to light, Facebook said it overestimated average time spent watching video ads by as much as 60 to 80 percent. In their Tuesday filing, the advertisers say it's more like "150 to 900 percent."

As a number of journalists have pointed out on Twitter today, video metrics from companies like Facebook prompted a number of media outlets to lay off print reporters and "pivot to video" in recent years, a strategy that has yet to pay off.

About Our Expert

Angela Moscaritolo

Angela Moscaritolo

Managing Editor, Consumer Electronics

My Experience

I'm PCMag's managing editor for consumer electronics, overseeing an experienced team of analysts covering smart home, home entertainment, wearables, fitness and health tech, and various other product categories. I have been with PCMag for more than 10 years, and in that time have written more than 6,000 articles and reviews for the site. I previously served as an analyst focused on smart home and wearable devices, and before that I was a reporter covering consumer tech news. I'm also a yoga instructor, and have been actively teaching group and private classes for nearly a decade. 

Prior to joining PCMag, I was a reporter for SC Magazine, focusing on hackers and computer security. I earned a BS in journalism from West Virginia University, and started my career writing for newspapers in New Jersey, Pennsylvania, and West Virginia.

The Technology I Use

My little Florida beach bungalow is brimming with smart home tech. I have a smart speaker or display in every room, allowing me to control other connected devices by voice. The Nest Hub on my bedside table lets me set wake-up alarms, control my smart light bulbs, and set the temperature on my smart thermostat. I use the Amazon Echo Show 8 on my kitchen counter to browse recipes, reorder protein powder, check the weather, and watch the news while I do dishes. 

Because I suffer from allergies, air purifiers are essential. My favorite model is the Dyson Purifier Cool TP07, which doubles as a fan and continuously sends indoor pollution data to its companion mobile app. 

My pitbull Bradley sheds, so a good robot vacuum is a must. I currently use a premium Ecovacs Deebot that can both vacuum and mop, empty its own dustbin, and wash its own mop cloth. 

For fitness, I like to mix up my routine with cycling, indoor rowing, running, and strength training in addition to yoga. I take classes on the Tonal 2 smart strength training machine, I row indoors on an Aviron machine, and track my beach runs with an Apple Watch while listening to music on my Apple AirPods Pro. On the weekends, I love riding e-bikes like the rugged, beach-friendly Aventon Aventure for fun and fitness.

My job involves a lot of virtual meetings, so a quality webcam, microphone, and ring light are important. I use the Jabra PanaCast 20 webcam, the Elgato Wave: 3 microphone, and a Yesker tripod ring light. 

As for my preferred phone platform, I'm an iPhone person, but I've also extensively used Android for product testing.

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