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Grubhub Hack Exposes Campus Diners, Those Who Contacted Customer Service

The hacker compromised a third-party contractor that provided support services. Grubhub says it 'proactively rotated any passwords that we believed might have been at risk.'

 & Michael Kan Principal Reporter

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If you use Grubhub, some of your data may have been lost to a hacker. On Monday, the food delivery app reported a breach involving user names, email addresses, and phone numbers. 

Grubhub didn't say how many customers were affected. But the hacker accessed contact information for "campus diners," a food delivery program exclusively for college students, and “diners, merchants, and drivers who interacted with our customer care service."

The culprit was able to view the last four digits of the payment cards for some campus diners. 

No user login data or full payment card information was looted. But the hacker did access passwords for older, internal Grubhub systems, risking a wider breach of the food delivery app’s databases. Fortunately, the culprit was only able to view passwords in a hashed format, which can effectively scramble the login information. In response, Grubhub said it "proactively rotated any passwords that we believed might have been at risk."

“While the threat actor did not access any passwords associated with Grubhub Marketplace accounts, as always, we encourage customers to use unique passwords to minimize risk,” it added.

The mysterious hacker pulled off the breach by first compromising a third-party contractor for Grubhub that provided support services. The food delivery service has since removed the third-party contractor from its systems and hired “leading forensic experts” to investigate the breach. 

“We are confident that the incident has been fully contained,” the app said.

Grubhub has previously said it serves over 33 million customers. Last month, the app was sold by Just Eat Takeaway.com to Wonder Group. 

About Our Expert

Michael Kan

Michael Kan

Principal Reporter

My Experience

I've been a journalist for over 15 years. I got my start as a schools and cities reporter in Kansas City and joined PCMag in 2017, where I cover satellite internet services, cybersecurity, PC hardware, and more. I'm currently based in San Francisco, but previously spent over five years in China, covering the country's technology sector.

Since 2020, I've covered the launch and explosive growth of SpaceX's Starlink satellite internet service, writing 600+ stories on availability and feature launches, but also the regulatory battles over the expansion of satellite constellations, fights with rival providers like AST SpaceMobile and Amazon, and the effort to expand into satellite-based mobile service. I've combed through FCC filings for the latest news and driven to remote corners of California to test Starlink's cellular service.

I also cover cyber threats, from ransomware gangs to the emergence of AI-based malware. In 2024 and 2025, the FTC forced Avast to pay consumers $16.5 million for secretly harvesting and selling their personal information to third-party clients, as revealed in my joint investigation with Motherboard.

I also cover the PC graphics card market. Pandemic-era shortages led me to camp out in front of a Best Buy to get an RTX 3000. I'm now following how the AI-driven memory shortage is impacting the entire consumer electronics market. I'm always eager to learn more, so please jump in the comments with feedback and send me tips.

The Best Tech I've Had:

  • My first video game console: a Nintendo Famicom
  • I loved my Sega Saturn despite PlayStation's popularity.
  • The iPod Video I received as a gift in college
  • Xbox 360 FTW
  • The Galaxy Nexus was the first smartphone I was proud to own.
  • The PC desktop I built in 2013, which still works to this day.

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