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A Bank of America outage has resulted in some accounts showing $0 account balances.
The outage started at around 9:30 a.m. PST on Wednesday, according to Downdetector; 45 minutes later, it had logged over 20,000 user complaints. Numerous Bank of America customers have since posted screenshots of empty balances.
“All my accounts suddenly show $0.00,” wrote one user on Twitter/X.
“Five accounts show zero balance, over 20K! Been on hold for 30 minutes and they removed the chat function,” another user on Downdetector wrote.
The outage seems to have also ensnared Zelle, the digital payment network that Bank of America owns with other banks. “I tried to do a Zelle payment and said insufficient funds,” wrote one user on Reddit. Others report the Bank of America site issuing a warning, saying it’s unable to retrieve the user’s balance.
(Credit: Bank of America)Bank of America didn’t immediately respond to a request for comment, making the source of the outage unclear. In the meantime, the company’s website is displaying account balances from yesterday. “Please sign in again later to check your current balance,” the company’s site says.
According to Downdetector, many Bank of America customers are regaining access to the bank's website and app, which has led to a decrease in outage reports. Others say the disruption hasn’t prevented them from paying with their bank accounts.
“It’s just a display glitch. I just talked to an agent and confirmed my balances. Everyone chill,” wrote another user on Downdetector.
UPDATE: In a statement, Bank of America told PCMag: "Some clients are experiencing an issue accessing their accounts and balance information today. These issues are being addressed and have largely been resolved. We apologize for any inconvenience." The cause of the outage was left unsaid.
Disclosure: Downdetector is owned by PCMag parent company Ziff Davis.