PCMag editors select and review products independently. If you buy through affiliate links, we may earn commissions, which help support our testing.

Kansas Water Facility Moves to Manual Operations After Ransomware Attack

Local news station KWCH.com says a ransom note appeared on a water treatment facility computer in Arkansas City. It's unclear if the facility plans to pay the hackers.

 & Michael Kan Principal Reporter

Our team tests, rates, and reviews more than 1,500 products each year to help you make better buying decisions and get more from technology.

Our Expert
LOOK INSIDE PC LABS HOW WE TEST
65 EXPERTS
43 YEARS
41,500+ REVIEWS
(David Paul Morris/Bloomberg via Getty Images)

A cyberattack that hit a water treatment facility in Kansas over the weekend appears to involve ransomware hackers. 

On Sunday, the water treatment facility in Arkansas City, Kansas, encountered a “cybersecurity issue” that was serious enough to cause the plant to switch to manual operations. 

The city hasn’t provided more details. However, the Water Information Sharing and Analysis Center (WaterISAC), which is dedicated to sharing security threat intel to US water facilities, is indicating a ransomware group is behind the attack. 

“Arkansas City has notified relevant authorities and is collaborating with cybersecurity experts to manage the incident, which is believed to be a ransomware attack,” the center said in an alert on Tuesday. 

A local news report from KWCH.com adds that an apparent ransom note appeared on a water treatment facility computer, demanding the employee contact the attackers via email. This suggests the ransomware gang successfully encrypted at least some computer systems and likely stole information from the water facility. 

Whether the city will pay the ransom is unclear. The good news is that the water remains safe to consume, according to Arkansas City officials, who report no disruption to the local water services. Still, the attack underscores the threat of ransomware groups and state-sponsored hackers targeting US critical infrastructure, which could force them offline or cause other disruptions. Two days before the attack on Arkansas City, WaterISAC issued a members-only alert, warning that “Russian-linked threat actors” had been targeting water facilities. 

In the meantime, Arkansas CIty has told the public: “Cybersecurity experts and government authorities are working to resolve the situation and return the facility to normal operations. Enhanced security measures are currently in place to protect the water supply, and no changes to water quality or service are expected for residents.”

About Our Expert

Michael Kan

Michael Kan

Principal Reporter

My Experience

I've been a journalist for over 15 years. I got my start as a schools and cities reporter in Kansas City and joined PCMag in 2017, where I cover satellite internet services, cybersecurity, PC hardware, and more. I'm currently based in San Francisco, but previously spent over five years in China, covering the country's technology sector.

Since 2020, I've covered the launch and explosive growth of SpaceX's Starlink satellite internet service, writing 600+ stories on availability and feature launches, but also the regulatory battles over the expansion of satellite constellations, fights with rival providers like AST SpaceMobile and Amazon, and the effort to expand into satellite-based mobile service. I've combed through FCC filings for the latest news and driven to remote corners of California to test Starlink's cellular service.

I also cover cyber threats, from ransomware gangs to the emergence of AI-based malware. In 2024 and 2025, the FTC forced Avast to pay consumers $16.5 million for secretly harvesting and selling their personal information to third-party clients, as revealed in my joint investigation with Motherboard.

I also cover the PC graphics card market. Pandemic-era shortages led me to camp out in front of a Best Buy to get an RTX 3000. I'm now following how the AI-driven memory shortage is impacting the entire consumer electronics market. I'm always eager to learn more, so please jump in the comments with feedback and send me tips.

The Best Tech I've Had:

  • My first video game console: a Nintendo Famicom
  • I loved my Sega Saturn despite PlayStation's popularity.
  • The iPod Video I received as a gift in college
  • Xbox 360 FTW
  • The Galaxy Nexus was the first smartphone I was proud to own.
  • The PC desktop I built in 2013, which still works to this day.

Read full bio