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Google: Microsoft Is Unable to Keep Customers Safe From Cyberattacks

Google criticizes Microsoft's cybersecurity failures and argues Microsoft may not be able to prevent future breaches.

 & Kate Irwin Reporter

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Google has published a review of Microsoft's recent security issues, concluding that Microsoft is "unable to keep their systems and therefore their customers' data safe."

In its report, Google calls Microsoft out for failing to correctly describe a security breach to the public last year where China-backed hackers infiltrated Microsoft Exchange's systems, allowing them to access any Exchange account. Google cites the federal cybersecurity review board's findings that Microsoft customers didn't have enough information to determine whether they were at risk at the time, and Microsoft made a "decision not to correct" statements about the breach the board deemed "inaccurate."

Google argues that because the board determined Microsoft still doesn't know how the attackers got the key to its Exchange systems, "a clear pattern of evidence" has emerged that Microsoft may not be able to protect itself or customers from future cyberattacks.

"The repeated security challenges with Microsoft call for a better alternative for enterprises and public-sector organizations alike," Google states in its report. "We believe Google Workspace is a safer alternative, with a proven track record of engineering excellence, deep investment in cutting-edge defenses, and a transparent culture that treats providing security for our customers as a profound responsibility."

Google is offering corporate and government discounts to switch from Microsoft's services to Google Workspace Enterprise Plus, Bloomberg reports. Businesses can get 18 months free if they sign a three-year contract.

Unfortunately, Microsoft has had more cybersecurity incidents besides the Exchange breach last year. In March, Microsoft said that Russian hackers managed to access its source code. Microsoft's senior leadership saw their email accounts compromised, and federal agencies using Microsoft's services may have also been impacted.

A third-party cybersecurity firm reported this year that Microsoft left an Azure cloud server exposed because the company hadn't password-protected it. The researchers were able to access the Microsoft server, which held data about its Bing search engine as well as other files containing passwords and other data. Microsoft claimed that server was only accessible through "internal networks."

Reached for comment on the Google report, a Microsoft representative tells PCMag via email: "Microsoft is making security our top priority, above all else. Our Secure Future Initiative brings together every part of Microsoft to advance cybersecurity protection across our platforms and products, benefiting customers around the world, including commercial and government enterprises, small businesses and individuals." The rep emphasized that Microsoft has also signed CISA's Secure by Design pledge and is participating in "threat intelligence sharing with the security community on sophisticated nation state and cybercrime actors."

This month, Microsoft's EVP of Security Charlie Bell said the tech giant will do more to up its security practices after the high-profile breaches and take a security-first approach. "We will instill accountability by basing part of the compensation of the company’s Senior Leadership Team on our progress in meeting our security plans and milestones," Bell said.

Editor's Note: This story has been updated to include comment from Microsoft.

About Our Expert

Kate Irwin

Kate Irwin

Reporter

I’m a reporter for PCMag covering tech news early in the morning. Prior to joining PCMag, I was a producer and reporter at Decrypt and launched its gaming vertical, GG. I have previously written for Input, Game Rant, Dot Esports, and other places, covering a range of gaming, tech, crypto, and entertainment news.

I’ve been a PC gamer since The Sims (yes, the original) in the CD-ROM days. I still think about my first-gen pink iPod mini, which, looking back, was not so mini. In 2020, I finally built my own custom Windows PC for gaming with a 3090 graphics card, but I also regularly use Mac and iOS devices. As a reporter, I’m passionate about documenting the wide world of tech and how it affects our daily lives.

My Areas of Expertise

  • Microsoft
  • Google
  • Artificial intelligence 
  • Cybersecurity
  • Video games are a big one. I specialize in shooters (Apex Legends, Fortnite, Overwatch) but I occasionally test out other genres as well, especially indie games or cozy games (The Sims series, Animal Crossing). 
  • The business and tech that powers video games
  • Cryptocurrency and blockchain technology
  • Social media platforms, including Meta’s apps, X/Twitter, Telegram, TikTok, etc.
  • Tech regulation

The Technology I Use

  • MSI gaming laptops
  • Nvidia graphics cards
  • AMD CPUs
  • MacBook Pro and Air laptops
  • An iPhone from 2019 (though I’m thinking about getting a “dumb phone” like the Light Phone)
  • Nintendo Switch
  • PlayStation 5
  • Freewrite Traveler 
  • At home: Sonos speakers (we have them all over the house), Philips Hue + Ring security products

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