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Americans Lost $10 Billion to Scams Last Year, FTC Says

The most lucrative type of fraud involved investment-related scams, which raked in $4.6 billion.

 & Michael Kan Principal Reporter

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The amount of money US consumers are losing to fraud continues to mount, reaching a new record at over $10 billion, according to data from the Federal Trade Commission.

"Digital tools are making it easier than ever to target hard-working Americans, and we see the effects of that in the data we're releasing today,” says FTC Bureau of Consumer Protection Director Samuel Levine. 

The data comes from complaints the FTC has received from consumers, along with intel from law enforcement. 

In 2023, the commission received 2.6 million fraud reports from consumers, the same amount as the year before. However, the reported losses increased from $8.8 billion to over $10 billion for a 14% year-over-year increase. Meanwhile, the median loss for a single consumer reached $7,000, up from $3,000 back in 2019. 

(Credit: FTC)

The most lucrative type of fraud involved investment-related scams, which raked in $4.6 billion in estimated losses. But the most commonly reported fraud involved victims falling for impersonation scams, which netted nearly $2.7 billion in losses. These schemes included the crooks posing as government officials or business representatives. 

“Online shopping issues were the second most commonly reported in the fraud category, followed by prizes, sweepstakes, and lotteries; investment-related reports; and business and job opportunity scams,” the FTC adds. 

For the first time, emails also rose to the top as the method scammers most commonly used to target victims, followed by phone calls and then texts. In addition, the crooks have also been using social media to prey on consumers, which resulted in $1.4 billion lost. 

In many cases, US consumers are losing the money after being duped to make a bank transfer to the fraudsters. In other cases, the victims lose their cryptocurrency. 

(Credit: FTC)

Although the FTC says it's working to crack down on such scams, the report underscores the need for consumers to stay on guard at all times. For tips, check out our guide for ways to spot and avoid the top scams on the internet.

About Our Expert

Michael Kan

Michael Kan

Principal Reporter

My Experience

I've been a journalist for over 15 years. I got my start as a schools and cities reporter in Kansas City and joined PCMag in 2017, where I cover satellite internet services, cybersecurity, PC hardware, and more. I'm currently based in San Francisco, but previously spent over five years in China, covering the country's technology sector.

Since 2020, I've covered the launch and explosive growth of SpaceX's Starlink satellite internet service, writing 600+ stories on availability and feature launches, but also the regulatory battles over the expansion of satellite constellations, fights with rival providers like AST SpaceMobile and Amazon, and the effort to expand into satellite-based mobile service. I've combed through FCC filings for the latest news and driven to remote corners of California to test Starlink's cellular service.

I also cover cyber threats, from ransomware gangs to the emergence of AI-based malware. In 2024 and 2025, the FTC forced Avast to pay consumers $16.5 million for secretly harvesting and selling their personal information to third-party clients, as revealed in my joint investigation with Motherboard.

I also cover the PC graphics card market. Pandemic-era shortages led me to camp out in front of a Best Buy to get an RTX 3000. I'm now following how the AI-driven memory shortage is impacting the entire consumer electronics market. I'm always eager to learn more, so please jump in the comments with feedback and send me tips.

The Best Tech I've Had:

  • My first video game console: a Nintendo Famicom
  • I loved my Sega Saturn despite PlayStation's popularity.
  • The iPod Video I received as a gift in college
  • Xbox 360 FTW
  • The Galaxy Nexus was the first smartphone I was proud to own.
  • The PC desktop I built in 2013, which still works to this day.

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