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Subway Investigates Possible Ransomware Gang Attack

Notorious ransomware gang Lockbit claims to have stolen data from Subway.

 & Michael Kan Principal Reporter

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A threat from a ransomware gang is prompting Subway to investigate a possible hack of the sandwich company’s IT systems. 

Over the weekend, notorious ransomware group Lockbit claimed to have breached Subway and stolen the company’s corporate data. 

“The biggest sandwich chain is pretending that nothing happened,” Lockbit wrote on its Dark Web site. “We exfiltrated their SUBS internal system which includes hundreds of gigabytes of data and all financial expects of the franchise, including employee salaries, franchise royalty payments, master franchise commission payments, restaurant turnovers etc.”

(Credit: Lockbit)

The gang is now threatening to release the data on Feb. 2 unless Subway pays up. “We are giving some time for them to come and protect this data, if no we are open to sell to competitors,” Lockbit says.                 

So far, Subway hasn’t elaborated on the alleged breach. A company spokesperson merely told PCMag: “We are exploring the validity of the claim.”

If it's real, the hack could ensnare numerous users. Subway is one of the largest fast-food operators in the world with about 37,000 locations. The company also offers a mobile app, which has received over 10 million downloads on the Google Play Store. 

Lockbit itself hasn’t shared any samples of the data it allegedly stole. But the group has become the most prolific ransomware gang on the planet, taking responsibility for hundreds of attacks against companies and organizations. The group operates by selling access to ransomware tools to a wide number of cybercriminals known as "affiliates," who then focus on infiltrating potential targets.

Last year, Lockbit also claimed it had stolen data from Taiwanese chip giant TSMC. But the company later refuted the incident, saying the hackers only gained access to a “test environment” from a third-party supplier.

About Our Expert

Michael Kan

Michael Kan

Principal Reporter

My Experience

I've been a journalist for over 15 years. I got my start as a schools and cities reporter in Kansas City and joined PCMag in 2017, where I cover satellite internet services, cybersecurity, PC hardware, and more. I'm currently based in San Francisco, but previously spent over five years in China, covering the country's technology sector.

Since 2020, I've covered the launch and explosive growth of SpaceX's Starlink satellite internet service, writing 600+ stories on availability and feature launches, but also the regulatory battles over the expansion of satellite constellations, fights with rival providers like AST SpaceMobile and Amazon, and the effort to expand into satellite-based mobile service. I've combed through FCC filings for the latest news and driven to remote corners of California to test Starlink's cellular service.

I also cover cyber threats, from ransomware gangs to the emergence of AI-based malware. In 2024 and 2025, the FTC forced Avast to pay consumers $16.5 million for secretly harvesting and selling their personal information to third-party clients, as revealed in my joint investigation with Motherboard.

I also cover the PC graphics card market. Pandemic-era shortages led me to camp out in front of a Best Buy to get an RTX 3000. I'm now following how the AI-driven memory shortage is impacting the entire consumer electronics market. I'm always eager to learn more, so please jump in the comments with feedback and send me tips.

The Best Tech I've Had:

  • My first video game console: a Nintendo Famicom
  • I loved my Sega Saturn despite PlayStation's popularity.
  • The iPod Video I received as a gift in college
  • Xbox 360 FTW
  • The Galaxy Nexus was the first smartphone I was proud to own.
  • The PC desktop I built in 2013, which still works to this day.

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