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Hackers Target Norton Password Manager, Access 8,000 User Accounts

The hackers used automated attempts to guess the passwords. Norton's parent company says it has secured over 925,000 accounts against the attacks.

 & Michael Kan Principal Reporter

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If you use Norton Password Manager, be on guard: Hackers have used automated password-guessing attacks to successfully break into around 8,000 users accounts. 

NortonLifeLock began notifying customers about the intrusions earlier this month, according to a data breach notice sent to the Office of the Vermont Attorney General. The cybersecurity provider became aware of the problem on Dec. 12 when it detected an “unusually large volume of failed logins to customer accounts.” 

“We determined that, beginning around December 1, 2022, an unauthorized third party had used a list of usernames and passwords obtained from another source, such as the dark web, to attempt to log into Norton customer accounts. Our own systems were not compromised,” the company wrote in the data breach notice. 

In the worst case scenario, the hackers breached the user’s Norton Password Manager account, giving the culprits access to crucial login information. On Tuesday, NortonLifeLock’s parent, Gen Digital, told PCMag the hackers may have accessed 8,000 user accounts with Norton Password Manager by “credential stuffing," which usually involves automating the password guessing. 

“We have been monitoring closely, flagging accounts with suspicious login attempts and proactively requiring those customers to reset their passwords upon login along with additional security measures to protect our customers,” Gen said. The company has already secured 925,000 accounts against the credential stuffing attacks. 

Gen also suggested compromised users likely had their Norton Password Manager account originally secured with a re-used password. Hence, the incident is a reminder to protect your password manager account with a unique and long master password. You should also enable two-factor authentication to make it ever tougher for hackers to break in.

About Our Expert

Michael Kan

Michael Kan

Principal Reporter

My Experience

I've been a journalist for over 15 years. I got my start as a schools and cities reporter in Kansas City and joined PCMag in 2017, where I cover satellite internet services, cybersecurity, PC hardware, and more. I'm currently based in San Francisco, but previously spent over five years in China, covering the country's technology sector.

Since 2020, I've covered the launch and explosive growth of SpaceX's Starlink satellite internet service, writing 600+ stories on availability and feature launches, but also the regulatory battles over the expansion of satellite constellations, fights with rival providers like AST SpaceMobile and Amazon, and the effort to expand into satellite-based mobile service. I've combed through FCC filings for the latest news and driven to remote corners of California to test Starlink's cellular service.

I also cover cyber threats, from ransomware gangs to the emergence of AI-based malware. In 2024 and 2025, the FTC forced Avast to pay consumers $16.5 million for secretly harvesting and selling their personal information to third-party clients, as revealed in my joint investigation with Motherboard.

I also cover the PC graphics card market. Pandemic-era shortages led me to camp out in front of a Best Buy to get an RTX 3000. I'm now following how the AI-driven memory shortage is impacting the entire consumer electronics market. I'm always eager to learn more, so please jump in the comments with feedback and send me tips.

The Best Tech I've Had:

  • My first video game console: a Nintendo Famicom
  • I loved my Sega Saturn despite PlayStation's popularity.
  • The iPod Video I received as a gift in college
  • Xbox 360 FTW
  • The Galaxy Nexus was the first smartphone I was proud to own.
  • The PC desktop I built in 2013, which still works to this day.

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