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Report: Ring Let Employees Watch Customer Security Camera Feeds

The Intercept on Thursday reported that Ring has a team of 'data operators' in the Ukraine who manually tag people and vehicles in customer videos. These video annotators can reportedly view footage from outside – and inside – customers' homes. Ring downplayed the report.

 & Angela Moscaritolo Managing Editor, Consumer Electronics

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A pair of recent reports have raised serious privacy concerns about Amazon-owned home security company Ring, maker of popular products such as the Video Doorbell Pro.

The Intercept on Thursday reported that Ring has a team of "data operators" in the Ukraine who manually tag people and vehicles in customer videos as part of an effort to "train" the company's software to be able to detect these objects on its own. Citing a source "with direct knowledge of Ring's video-tagging efforts," the report notes that these video annotators view footage from outside—and inside—customers' homes.

"The source said that Ring employees at times showed each other videos they were annotating and described some of the things they had witnessed, including people kissing, firing guns, and stealing," The Intercept reported. This process has reportedly been going on for years, possibly even to this day.

The Intercept's report follows recent revelations from The Information about "security gaps and rookie engineers" within Ring's Ukraine-based research and development team.

Backing up The Information, The Intercept also on Thursday reported that Ring in 2016 gave its Ukraine-based R&D team "virtually unfettered access to a folder on Amazon's S3 cloud storage service that contained every video created by every Ring camera around the world." Those with access to these unencrypted videos could easily browse, view, download, and share them. Meanhwile, some US-based Ring executives and engineers had access to "round-the-clock live feeds from some customer cameras," The Intercept noted.

In a Friday statement to PCMag, Ring said its team members do not have access to live streams from its products.

"We take the privacy and security of our customers' personal information extremely seriously," the company said. "Only a limited group of team members access and view Ring user videos in order to troubleshoot issues upon the user's request, to improve the service with the user's consent, to provide copies upon the user's request, or to comply with legal requests."

The company went on to say it has "strict policies" in place for all its team members.

"We implement systems to restrict access to information and hold our team members to a high ethical standard," Ring said. "Anyone in violation of our policies faces discipline. In addition, we have zero tolerance for abuse of our systems and if we find bad actors who have engaged in this behavior, we will take swift action against them."

In a statement to The Intercept, the company said it does "view and annotate" some customer videos, but only ones that have either been publicly shared via its Neighbors app or come from "a small fraction" of users who have "provided their explicit written consent" allowing such access.

About Our Expert

Angela Moscaritolo

Angela Moscaritolo

Managing Editor, Consumer Electronics

My Experience

I'm PCMag's managing editor for consumer electronics, overseeing an experienced team of analysts covering smart home, home entertainment, wearables, fitness and health tech, and various other product categories. I have been with PCMag for more than 10 years, and in that time have written more than 6,000 articles and reviews for the site. I previously served as an analyst focused on smart home and wearable devices, and before that I was a reporter covering consumer tech news. I'm also a yoga instructor, and have been actively teaching group and private classes for nearly a decade. 

Prior to joining PCMag, I was a reporter for SC Magazine, focusing on hackers and computer security. I earned a BS in journalism from West Virginia University, and started my career writing for newspapers in New Jersey, Pennsylvania, and West Virginia.

The Technology I Use

My little Florida beach bungalow is brimming with smart home tech. I have a smart speaker or display in every room, allowing me to control other connected devices by voice. The Nest Hub on my bedside table lets me set wake-up alarms, control my smart light bulbs, and set the temperature on my smart thermostat. I use the Amazon Echo Show 8 on my kitchen counter to browse recipes, reorder protein powder, check the weather, and watch the news while I do dishes. 

Because I suffer from allergies, air purifiers are essential. My favorite model is the Dyson Purifier Cool TP07, which doubles as a fan and continuously sends indoor pollution data to its companion mobile app. 

My pitbull Bradley sheds, so a good robot vacuum is a must. I currently use a premium Ecovacs Deebot that can both vacuum and mop, empty its own dustbin, and wash its own mop cloth. 

For fitness, I like to mix up my routine with cycling, indoor rowing, running, and strength training in addition to yoga. I take classes on the Tonal 2 smart strength training machine, I row indoors on an Aviron machine, and track my beach runs with an Apple Watch while listening to music on my Apple AirPods Pro. On the weekends, I love riding e-bikes like the rugged, beach-friendly Aventon Aventure for fun and fitness.

My job involves a lot of virtual meetings, so a quality webcam, microphone, and ring light are important. I use the Jabra PanaCast 20 webcam, the Elgato Wave: 3 microphone, and a Yesker tripod ring light. 

As for my preferred phone platform, I'm an iPhone person, but I've also extensively used Android for product testing.

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